Job Description - Enrollment Services Coordinator (260000H0)
Job Description
Enrollment Services Coordinator - (260000H0)
Job Summary
Towson University (TU) has earned distinction as both a top 100 public university and one of the nation''s great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.
The Enrollment Services Coordinator serves as a central point of contact for prospective students, current students, and families while supporting critical enrollment management functions within University Admissions. This position is primarily responsible for administering the Regional Tuition Rate program. In addition, this position will provide front-line customer service for the Enrollment Services building, supporting residency classification processes, and assisting with enrollment management operations and special projects. The position works collaboratively with campus partners to ensure accurate policy implementation, efficient service delivery, and a positive student experience.
Responsibilities and Duties
Regional Tuition Rate Program Administration
Administer the operational components of the Regional Tuition Rate program, including eligibility review, documentation verification, student communications, and appeals processing.
Review residency-related documentation and determine eligibility in accordance with institutional policies and procedures.
Monitor and maintain accurate tuition coding within Slate and PeopleSoft.
Conduct routine audits to ensure compliance and data integrity.
Serve as the primary point of contact for students and families regarding regional tuition eligibility and requirements.
Collaborate with Financial Aid, Student & University Billing, the Registrar''s Office, and Information Technology to resolve student issues and ensure consistent policy implementation.
Prepare reports, track program outcomes, and recommend process improvements.
Enrollment Services Front Desk & Customer Service
Serve as the receptionist and first point of contact for prospective students, current students, families, and visitors within the Enrollment Services building.
Provide exceptional customer service through in-person, phone, and email interactions.
Function as a one-stop resource by providing guidance on admissions, financial aid, billing, registration, residency, and enrollment processes.
Assist students and families in navigating university services and connecting with appropriate campus resources.
Manage visitor traffic, appointment coordination, and general front desk operations.
Maintain current knowledge of enrollment-related policies, procedures, and deadlines to provide accurate information.
Residency Classification Functions
Assist with residency classification reviews and verification processes.
Evaluate supporting documentation related to residency status and tuition classification.
Support communication and outreach efforts related to residency determinations.
Collaborate with campus partners to ensure consistent application of residency policies and procedures.
Maintain accurate records and assist with compliance reporting related to residency determinations.
Other Duties as Assigned
Participate in admissions-related activities such as customer service, application review, event planning, special projects, and committee work as needed.
Perform other duties assigned to support the mission and goals of University Admissions and Enrollment Services.
The work hours for this position may include some weekends as needed.
Qualifications and Skills
Required Qualifications:
Excellent communication, customer service and interpersonal skills, with the comprehensive knowledge of and skill in the application of office practices.
Exceptional attention to detail and organization skills with the ability to manage multiple priorities while ensuring accuracy , efficiency and timely completion of tasks.
Demonstrated ability to work collaboratively as a team player with a strong work ethic in a high volume, fast paced environment.
Committed to fostering cross-cultural communication, building positive working relationships and actively contributing to a collaborative office environment.
The familiarity and use of technology is critical to the success of this position and the overall operation.
Preferred Qualifications:
Bachelor''s degree
Proficiency with databases, student information systems, and/or CRM platforms (i.e. PeopleSoft, ImageNOW and Salesforce)
Salary and Benefits
$53,000 annually and full university benefits that include 22 days of annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here. TU also offers a variety of great perks and discounts, which can be found here.
For consideration, please submit a cover letter and resume with your online application. This position will be open for a minimum of 14 days.
Organization
: Academic Affairs Division
Primary Location
: Main Campus
Job Posting
: Jul 8, 2026