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Enrollment Services Systems Coordinator

University of North Florida

Jacksonville, FL

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Corrective Action, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Analysis, Data Quality, Decision Support, Detail Oriented, Documentation, Documentation Standards, Establish Priorities, Financial Aid, Higher Education, Identify Issues, Information Technology & Information Systems, Leadership, Maintain Compliance, Needs Assessment, Operational Audit, Operational Support, Operations Processes, Organizational Skills, People Management, Power BI, Problem Solving Skills, Process Analysis, Process Improvement, Quality Management, Quality Metrics, Regulatory Compliance, Reporting Dashboards, Requirements Management, Spreadsheets, Standard Operating Procedures (SOP), System Operations, Systems Analysis, Trend Analysis, University/School Policies, University/School Regulations, Usability Engineering
LOCATION
Jacksonville, FL
POSTED
2 days ago
Department
Enrollment Services Systems

Compensation
$44,000.00 Annual

General Description/Primary Purpose

The Enrollment Services Systems Coordinator supports and advances the effective use of Slate CRM and related Enrollment Services systems through system coordination, data analysis, and reporting operations. The role oversees assigned system functions, ensures data integrity, and evaluates reporting outputs to identify trends, resolve inconsistencies, and recommend process improvements that enhance system effectiveness and data reliability. Serving as a functional resource, the incumbent collaborates with stakeholders across Enrollment Services to align system capabilities with business needs while upholding established data governance standards.

Job Functions

Slate CRM & Systems Coordination
  • Coordinate day-to-day system processes and operations within Slate and related platforms, ensuring effective functionality and alignment with operational needs.
  • Participate in system initiatives, enhancements, and process improvement efforts, contributing analysis and recommendations within assigned scope.
  • Maintain recruitment-related data elements, records, and fields (e.g., prompts, translation codes), ensuring alignment with established standards; validate data elements as needed.
  • Evaluate system issues, troubleshoot moderately complex problems, and determine appropriate resolutions; escalate advanced issues as appropriate.
  • Assess system and data workflows and recommend updates to improve efficiency, usability, and data accuracy.
  • Develop and maintain process documentation, reporting definitions, and system job aids to support consistent execution and understanding.
  • Contribute to the refinement of standard operating procedures based on operational needs, system functionality, and analysis of current processes.
  • Collaborate with internal stakeholders (e.g., Admissions, Financial Aid) to identify system needs and support effective use of reporting and functionality.
Reporting, Data Analysis & Data Integrity
  • Generate, analyze, and interpret operational reports to support Enrollment Services decision-making.
  • Evaluate report outputs to identify trends, inconsistencies, and data integrity concerns; recommend and implement corrective actions within assigned scope.
  • Fulfill data requests by determining appropriate data sources, methodologies, and delivery formats aligned with business needs.
  • Ensure accuracy, consistency, and reliability of recurring reporting processes through ongoing review, validation, and refinement.
  • Monitor and maintain data quality standards within Slate and related systems, identifying, investigating, and resolving data issues.
  • Conduct audits of data and processes to ensure compliance with established standards and identify opportunities for improvement.
  • Serve as a functional resource for users by providing guidance on system processes, reporting outputs, and data interpretation.
  • Translate business requirements into system and reporting solutions within assigned functional area.
  • Support implementation of data governance practices and documentation standards in collaboration with leadership.
  • Maintain knowledge of Slate CRM capabilities, reporting tools, and Enrollment Services operations to inform analysis and recommendations.
Marginal Functions
  • Participate in Commencement activities
  • Participate in Admissions-related events


Supervision Received

Work is performed with general supervision, requiring independent judgment in prioritizing work, analyzing data, resolving issues, and recommending solutions.

Required Qualifications
Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Department Requirements

• Intermediate experience working with data, spreadsheets, and systems

• Strong attention to detail and organizational skills

Preferred Qualifications

• Exposure to CRM or student information systems (Slate, Banner, etc.)

• Experience with Power BI dashboard development

• Experience running reports or working with data

• Familiarity with higher education operations

Statement(s) of Understanding

This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

The holder of this position is designated as a "Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

About the Company

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University of North Florida

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