Job Description
DESCRIPTION:
The Enrollment Specialist conducts face-to-face and virtual enrollments to consumers who will receive financial management services that support them in the self-direction model of care and serves as an advocate and promoter of self-direction by educating consumers and facilitating the consumer's understanding of self-direction.
RESPONSIBILITIES:
- Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner.
- Ensures enrollment documents are complete and accurate.
- Recommends improvements to internal process/systems to prevent future issues and to enhance service experience.
- Maintains confidentiality and HIPAA compliance.
- Upholds company values and mission.
EDUCATION:
- Associate degree or Bachelor's Degree in Business, or Human Services/Social Work, or Marketing/Communication is preferred.
- Will consider candidates with experience relevant to the position.
EXPERIENCE AND QUALIFICATIONS:
- 1 year of experience in a related field
- Strong oral and written communication skills
- Personal computer skills, specifically Microsoft Office products
- Knowledge of principles and processes for providing customer service
- Strong ability to participate in a highly effective team
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.
- Must be fully vaccinated for COVID-19
WORK ENVIRONMENT
- Work is performed in an enrollee's home or remote office setting.
- Frequent travel is required.
- Personal Protective Equipment (PPE) required for face-to-face meetings.
Numbers & Facts
| Location | Baltimore, Maryland |
| Industry | Staffing/Employment Agencies |
| Salary | $21 Per Hour |
| Company Size | 1 to 9 employees |
| Year Founded | 1978 |
| Website | https://kennedy-services.com/ |
About Company
Founded in 1978, Kennedy Services is one of Maryland’s oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision.
Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years’ industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients’ most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth.
As a woman-owned minority business headquartered within Baltimore’s Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.
Regardless of whether you are seeking employment opportunities or talent acquisition resources, Kennedy’s expertise and experience provide the strategic advantage to get you to your next level.
Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Customer Support/Serviceunmatched
- File Managementunmatched
- Financial Managementunmatched
- Financial Servicesunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Marketing Communicationsunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Presentation/Verbal Skillsunmatched
- Records Managementunmatched
- Social Workunmatched
- Time Managementunmatched
- Willing to Travelunmatched
- Word Processingunmatched
- Writing Skillsunmatched
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