Communication Skills, Computer Skills, Customer Service Evaluation, Customer Support/Service, Data Entry, Detail Oriented, Documentation, High School Diploma, Legal, Needs Assessment, Operational Support, Organizational Skills, Policy Development, Presentation/Verbal Skills, Procedure Development, Quality Metrics, Systems Maintenance, Time Management, Writing Skills
Enrollment Specialist I
Job Summary
The Enrollment Specialist enrolls plan members into appropriate programs and initiatives based on their eligibility and circumstances. The role involves handling outbound and inbound calls, completing enrollment activities, and performing operational support tasks in a timely and accurate manner while following established policies and guidelines.
Responsibilities
- Conduct outbound and receive inbound calls to enroll members into eligible programs and initiatives.
- Assess member needs and eligibility to recommend appropriate plan options and services.
- Perform a variety of operational support activities related to enrollment processing.
- Ensure all work is completed accurately, timely, and in compliance with established policies and guidelines.
- Use excellent communication skills to interface with providers, members, and internal resources.
- Prepare and maintain documentation, correspondence, procedures, and manuals as needed.
- Utilize basic PC skills to run reports and update relevant systems and records.
- Meet all divisional performance and quality standards.
Requirements
- High school diploma or equivalent.
- Minimum two (2) years of experience in a specialized customer service environment;or
- Two (2) years of college coursework (at least 48 credit hours) with at least one (1) year of experience in a specialized customer service environment.
- Ability to pass a customer service proficiency assessment.
- Strong verbal and written communication skills.
- Basic proficiency with PCs and common office software for reporting and documentation.
- Ability to work accurately and efficiently while adhering to established policies and procedures.
Skills
- Customer service and member support
- Professional telephone communication
- Eligibility assessment and enrollment processing
- Attention to detail and accuracy
- Basic PC and data entry skills
- Time management and organizational abilities
- Collaboration with internal and external stakeholders
Summary Qualification
- High school diploma or equivalent, or partial college education with required experience.
- 2+ years combined experience in specialized customer service roles.
- Demonstrated success in phone-based member or customer engagement.
- Proven ability to follow established procedures and meet performance standards.
- Proficient in basic computer applications used for reporting and documentation.
Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.
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Wollborg Michelson Recruiting