Position Title: Enrollment Specialist
Department: Enrollment
Report To: Director of Enrollment and Marketing
Job Type: Full-Time, NonExempt
Salary: $26 - $29 per hour
Location: Onsite only/ San Diego, CA
GENERAL SUMMARY:
Enrollment Specialist advise, educate, consult, and support qualified, potential students in achieving their professional and personal goals by enrolling in one of NewSchool of Architecture & Design’s higher education programs. Student leads are provided. This position reports to the Director of Enrollment and Marketing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Contribute to new student enrollments by assessing potential applicants and determining their eligibility to apply and enroll in various academic programs.
- Follow-up with potential student inquiries via phone, email, text, and in person.
- Provide a positive and superior experience to prospective and new students inquiring about NewSchool, its academic programs, admissions requirements, policies, payment options, and procedures.
- Build rapport and guide students interested in obtaining a degree through the enrollment process.
- Leverage available tools that move students through the conversion process, including scholarships, student ambassador connections, academic connections, open houses, testimonials, campus visits, and marketing materials
- Create consistent and observable documentation in Element451 (CRM) to track the status and progress towards the enrollment of assigned students
- Prepare and maintain progress, conversion, and related reports on a weekly basis.
- Consistently seek opportunities to drive student growth by referrals
- Maintain a high-level knowledge of current programs, processes, and policies at NewSchool; understand the higher education landscape and be able to compare and contrast NewSchool to competitor institutions.
- Utilize professional communication skills on a daily basis while conversing with students in person, on the phone and when corresponding by email and text.
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
- Bachelor’s Degree required.
- Minimum of 5 years of recruitment, sales, customer service, account management or relationship experience in a college setting, preferred
- Working knowledge of CRM software, Element 451, preferred
- Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Must possess confident telephone presence
- Excellent verbal, written, and interpersonal communication skills
- Ability to stay organized, prioritize, and goal oriented while working in a fast-paced environment
- Must be self-motivated and able to work effectively in a team environment
- Must possess effective time management skills, sense of urgency, and ability to plan and prioritize daily activities