Enrollment Support Program Assistant

Position Summary:

The Enrollment Support Program Assistant is an entry-level generalist position within Enrollment Management Operations at EIU, with a primary and clearly defined focus on undergraduate Orientation programming for first-year and transfer students. The position serves as the primary support staff member for the Assistant Director of Enrollment Support ndash; Orientation Programming and supports Orientation preparation and planning and attends all Orientation programs. The position is charged with supporting superior event execution, drafting engaging and clear Orientation communications, and maintaining the exceptional customer service expectations of graduate assistants and student staff members. Outside of Orientation-based duties, the position also contributes to communication planning, CRM maintenance and data cleaning, contributions to survey and data analysis, and valuable project-based work at the direction of the Director of Enrollment Support and the Vice-President for Enrollment Management. The position works closely with colleagues across the Enrollment Management Operations team. The role calls for an outstanding work ethic, a strong customer service skillset, an appreciation for the role of data in decision-making, and the ability to multi-task and manage multiple projects simultaneously, along with close attention to detail and steady composure under the pressure of firm deadlines and live events. In all aspects of this work, the position fosters a welcoming and inclusive experience for every new student, their guests, and all Orientation staff members.

Essential Duties and Responsibilities:

• Serve as the primary support staff member for the Assistant Director of Enrollment Support ndash; Orientation Programming in the planning and execution of all undergraduate Orientation programs.
• Attend all Orientation programs and provide hands-on support for event logistics, day-of operations, and problem solving.
• Support Orientation preparation and planning throughout the annual Orientation cycle, and coordinate Orientation supplies and materials in support of the overall readiness of each program.
• Serve as the purchasing card holder for Enrollment Management Operations, manage procurement processes and inventory, and provide budget support.
• Provide mentorship and day-to-day guidance to student staff and graduate assistants, serve on the Orientation Task Force, and support coordination responsibilities such as Transfer Advising scheduling.
• Positively represent the University with prospective and admitted students during Admissions and Orientation events.
• Lead day-to-day Orientation communications and outreach to incoming students.
• Craft and deliver Orientation-related communications, maintain content for the Orientation website, and manage the office email inbox in a timely, service-oriented manner.
• Conduct direct outreach to new students and their supporters through email, SMS/text messaging, and calling-based campaigns that encourage reservation completion, attendance, and enrollment follow-through.
• Contribute significantly to the development and execution of enrollment communication plans beyond Orientation, with a focus on campaigns that support recruitment and retention efforts.
• Draft messages, build and schedule campaigns across email, SMS/text messaging, and calling-based outreach, and maintain communication templates and calendars with guidance from other members of the Enrollment Management Operations team.
• Maintain the accuracy and integrity of Orientation and enrollment records in the University CRM through ongoing data cleaning, record maintenance, and list management.
• Contribute to survey analysis and reporting for Orientation and other Enrollment Management initiatives by compiling participation and enrollment data.
• Assist in preparing summaries used for program improvement, process optimization, and retention analysis.
• Complete project-based work at the direction of the Director of Enrollment Support and the Vice-President for Enrollment Management. nbsp;
• Contribute to various Strategic Enrollment Plan items that support recruitment, retention, and other critical enrollment-based operations across the University, including serving on relevant recruitment and retention committees.
• Provide staffing support for Welcome Weekend events at the direction of the Office of Leadership amp; Engagement, and perform other Enrollment Management support duties as assigned, including short-term project assistance, meeting preparation, and administrative follow-up that supports the continuity of enrollment operations.
• Contributes to the success of EIU by performing other duties and assisting with projects, as assigned.

Minimum Qualifications:

• A Bachelor rsquo;s degree required
• Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position, may be required.

Additional education, training and/or work experience in the area of specialization:

• Experience supporting events or large-scale programs, which may include professional experience, internships, student employment, or student leadership roles

Preferred Qualifications:

• Experience providing strategic leadership or high-level oversight in event planning, communications, or customer service
• Knowledge of customer relationship management (CRM) systems, student information systems, or event registration and management platforms
• Experience with survey and data analysis, including spreadsheet software and survey platforms
• Experience contributing to yield, retention, or melt-reduction efforts is beneficial
• Course studies in Management, Marketing, Social Sciences, Communications / Public Relations, English, or Education

Knowledge, Skills and Abilities:

• A strong work ethic and the initiative to follow work through to completion
• Positive, supportive attitude conducive to being an exceptional teammate for professional staff and an encouraging mentor to student staff
• Excellent event support and logistics coordination skills
• Strong organizational skills, attention to detail, and the ability to multi-task and manage multiple projects simultaneously while meeting strict deadlines
• An appreciation for the role of data in decision-making, with the ability to compile, summarize, and present data accurately
• A commitment to fostering a diverse and inclusive office environment
• Effective written and verbal communicator with a strong customer service skillset

Work Hours:

The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m. nbsp;

Starting Salary/Pay Rate Range: nbsp;

Current starting pay rate for this position is $20.51 - $23.07

Application Deadline: September 18, 2026

In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.

Required Applicant Documents:

The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants. nbsp;

• Application
• Resume
• References
• Transcripts (where required as a MAQ)

Benefits Overview:

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees well-being and career goals.

This position is eligible for the following benefits:

• Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
• Vision Insurance: Vision coverage is included with medical at no cost.
• Dental Insurance: nbsp;Dental plans available to meet your needs.
• Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
• Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
• Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.

For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php nbsp;

Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.

The University and Community: nbsp;

Celebrating more than 130 years of excellence, Eastern Illinois University (EIU) is a fully accredited, comprehensive regional residential institution located in Charleston, Illinois mdash;ideally positioned between Chicago, St. Louis, and Indianapolis. The University is known for its individualized attention, supportive relationships, and exceptional outcomes, including high graduation, retention, and career placement rates. Academically, EIU combines personalized learning with nationally respected programs. Small class sizes allow for close mentorship from distinguished faculty, while innovative undergraduate and graduate programs and firsthand opportunities prepare students for meaningful professional and personal growth. Campus life at EIU is vibrant and community oriented. The University features more than 50 buildings within walking distance, extensive recreational facilities, and more than 200 student organizations including NCAA Division I athletics, and 20+ fraternities and sororities. Cultural life thrives at the world-renowned Doudna Fine Arts Center and the Tarble, which bring exceptional artistic and performance experiences to campus and the region. Students, faculty, and staff enjoy the close-knit atmosphere of a classic college town with convenient access to shops, dining, and outdoor recreation mdash;alongside robust service opportunities coordinated through EIU rsquo;s Office of Civic Engagement and Volunteerism. With its strong alumni network, sustainability efforts, and deep commitment to student success, Eastern Illinois University offers an exceptional environment to live, learn, and work.

Important Information for Applicants:

Eastern Illinois University is an Affirmative Action/ Equal Opportunity Employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristics. nbsp;

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act to complete the application and/or interview process. If would like to request assistance with the application/interview process, please contact Human Resources at (217)-581-3463 or employment@eiu.edu for assistance.

Apply Now rarr;

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