Enrollment Systems Intern - (Immediate Opening)

Description

Mission:

The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment.

Location:

This is a part-time hybrid position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:    

Travel to IDEA training events or step-back may be required.

 What You’ll Do – Accountabilities

 Essential Duties:

• Support assigned team with daily operational, administrative, and project-related tasks.
• Assist with organizing, tracking, and maintaining information relevant to team priorities.
• Prepare summaries, reports, presentations, or materials to support team initiatives.
• Support special projects and follow-up activities as assigned.

Additional Duties and Responsibilities:

• Manage Zendesk support tickets related to STREAM and enrollment data 

• Conduct conversion outreach to prospective student leads gathered through IDEA’s CRM platform, HubSpot 

• Respond to recurring enrollment data requests 

• Develop and update milestone trackers  

• Assist with enrollment related data analysis 

• Conduct audits for enrollment milestones to ensure compliance with department SOPs and best practices 

• Develop task management and accountability systems to ensure all department commitments, deliverables, and deadlines are met 

• Resource Management: own change management and versioning of department resources (updating playbooks, templates, scripts, etc.) 

• Manage updates to the department hub site  

Knowledge and Skills – Competencies

• Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.

• Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management.

• Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills.

• Build a Culture of Trust:  This team member consistently demonstrates self-awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.

• Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.

Required experience:

·          Knowledge in Excel, PowerPoint, and Word

·          Strong customer service skills

·          Multi-task oriented

Preferred experience:

·          High School Diploma, associate or bachelor's Degree preferred

·          Planning and organizing skills

·          Interpersonal, relationship building skills

·          Has propensity for actions, willing to make mistakes by doing in order to learn and improve quickly

Physical Requirements:

·          Must be able to sit for extended periods of time without being able to leave the work area

·          Must be able to work independently with minimal supervision

·          Must be able to lift and carry or otherwise move 15 pounds (occasionally)