Enrollment Technician III

Job Title: Enrollment Technician III
Type: Contract
Work Model: Remote – offsite
Hours: 40.0

Responsibilities

• Enroll subscribers and dependents for all lines of business as requested via internal inventory workflows which may include requests originating from system error reports, fax, U.S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation process and resolve discrepancies.
• Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• Provide support to the Account Installation Team by assisting with special projects and by serving as a member enrollment subject matter expert for client account meetings as needed. Mentor and train less experience Enrollment Technicians.

Requirements

• High School Diploma or GED
• 5 years experience in membership enrollment, member services, billing, claims operations, and/or data analysis
• Data entry, Ability to navigate a computer and multiple screens, Efficient
• Must be able to work effectively in a team environment, Advanced
• Must be able to adapt swiftly to multiple and rapidly changing priorities, Advanced
• Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software, Advanced
• Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate Company system, Advanced
• Must be able to utilize Microsoft Office Suite, especially Excel, Advanced

System One, and its subsidiaries including Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1