Enrollment Technician

Job Overview:

Pay Range: $18.48hr - $23.48hr

Requirement/Must Have:

• High School Diploma or GED.
• 3+ years experience in membership enrollment, member services, billing, claims operations, and/or data analysis.
• Position requires performance in either service or claims for a minimum of 18 months at a meets standard level or above.
• Must have previous customer service and/or claims experience.
• Working knowledge of basic computer functions including Microsoft products, internet research and email communication.
• Experience using automated systems, PC or CRT proficiency.
• Ability to utilize Microsoft Office Suite, especially Excel.
• Ability to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software.
• Ability to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate systems.

Responsibilities:

• Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts.
• Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events.
• Complete monthly reconciliation processes and resolve discrepancies in a timely manner.
• Coordinate with the Account Installation Team regarding member identification card processes to ensure cards are not released until all enrollment updates are completed and audited.
• Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
• Assist with initial training for new hires and training refreshers for experienced hires.
• Interact and coordinate activity with key client account contacts, subscribers, sales, underwriting, finance, and information technology associates.

Nice to Have:

• Experience performing duties that are detailed in nature, exposure to health care, health insurance, medical information, and direct service experience is preferred.
• Exposure to project management and supervision is helpful.

Skills:

• Strong verbal and written communication skills.
• Innovative thinking and drive for results.
• Ability to interface with a culturally diverse population.
• Comfortable learning and working in a virtual environment.
• Proven ability to successfully complete distance learning such as webinars and eLearning.
• Work experience in a quality/production driven environment.
• Capability to navigate concurrently between multiple software systems with relative ease.
• Proven time and organizational management skills.
• Ability to work effectively in a team environment.
• Ability to adapt swiftly to multiple and rapidly changing priorities.

Qualification And Education:

• High School Diploma or GED.