Patient Care Coordinator
Our friendly and skilled Patient Care Coordinators are key members of our care team. They welcome our patients, coordinate check in/out, and ensure all follow-up care is scheduled before patients exit our office. They also assist with administrative tasks including routing correspondence, coordinating patient documentation, and eligibility/schedule review to ensure a smooth flow for our providers' schedules. This role is full-time. The primary location is St. Joe's with occasional travel to other locations as needed.
This role will report to the Scheduling Lead.
PRIMARY RESPONSIBILITIES of the PATIENT CARE COORDINATOR
- Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
- Ensure appropriate and accurate data entry of patient information.
- Ensure insurance verification accuracy through EMR system and/or directly with the patients' insurance.
- Ensure copies of insurance, photo ID, outside medical records, and any required referrals are entered into the EMR system.
- Courteously collect outstanding balances and copayments in advance of patient appointments.
- Promptly respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.
- Provide knowledgeable responses to patients, patient family members, providers and Chicago ENT team members in a courteous and professional manner.
- Assist with group administrative tasks including:
- Verifying virtually scheduled appointments via ZocDoc, Healow, and PerfectServe
- Monitoring tasks assigned internally to "User, Scheduler" and "User, Front Desk" as assigned by the Scheduling Lead
- Responding to voicemail messages and Glacial inquiries
- Reviewing provider schedules for accuracy and rescheduling as needed
- Monitoring the
info@chicagoent.com
general email box
- Registering patients referred to the practice
- Patient care coordination including outreach to patients, primary care providers, and/or other specialist offices
- Other duties as individually assigned
REQUIRED QUALIFICATIONS of the PATIENT CARE COORDINATOR
- High school diploma or equivalent required
- Ability to work within an EMR database and navigate through a Windows environment required
- Must be able to type a minimum of 30 words per minute with 90% or greater accuracy
PREFERRED QUALIFICATIONS of the PATIENT CARE COORDINATOR
- 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist
- Experience working in a Sleep or ENT Specialist Office
SUPERVISORY RESPONSIBILITY of the PATIENT CARE COORDINATOR
This position has no supervisory responsibility.
WAGE of the PATIENT CARE COORDINATOR
$18-22.00 + Travel Reimbursement
ENT is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.
All applicants should be aware that employment is contingent upon the successful completion of a background check and drug screening. Failure to provide accurate information or pass these requirements may result in withdrawal of the employment offer.