Enterprise Account Manager

Account Manager (AI SaaS) - Expansion, Adoption & Customer Success

Bellevue, WA or San Francisco, CA (Hybrid) | Full‑Time

$100-120K base | $120-160K OTE

Benefits include: Generous Stocks Options commensurate with an early stage opportunity. 401K, Medical, Dental, Vision, Unlimited PTO.

Our client is growing fast and is looking for a driven, relationship‑focused Account Manager who can own and expand some of their most important enterprise accounts. If you thrive in fast‑moving environments, love building deep customer relationships, and get excited about helping organizations adopt AI in meaningful ways, you'll feel right at home here.

This is a hybrid role that blends Account Management + Customer Success - you'll own renewals, drive expansion, run QBRs, and help customers uncover new use cases for AI agents. You'll be the face of our company to a portfolio of large, complex customers (400-100,000 employees), and you'll play a critical role in shaping how they grow with us.

What You'll Do

Own the relationship.

Take over a book of 10-15 enterprise accounts, map the org, build multi‑threaded relationships, and ensure we always know who our champions and decision‑makers are - even when people change roles.

Drive adoption & value.

Track usage, identify gaps, and ensure customers are getting measurable value from our AI agents. Your work directly impacts retention and renewal outcomes.

Lead renewals & expansions.

You'll be accountable for renewals and for identifying expansion opportunities - new use cases, new departments, new geographies, and new AI modules. You must be comfortable asking for more budget and navigating what's included vs. what's upsell.

Run QBRs & strategic conversations.

Lead high‑quality QBRs that reinforce value, uncover new needs, and set the stage for long‑term growth.

Develop new use cases.

Our product evolves quickly. You'll help customers discover new ways to use our AI agents, then partner with our implementation team to bring those ideas to life.

Write the playbook.

This is a new category. You won't just follow a playbook - you'll help create it. You'll bring structure, creativity, and experimentation to how we grow accounts.

What We're Looking For

• Experience in SaaS account management, customer success, or a hybrid AM/CSM role
• Comfortable owning renewals, expansions, and commercial conversations
• Strong at org mapping, stakeholder management, and navigating complex accounts
• Ability to run QBRs, drive adoption, and track value
• Hungry, curious, and eager to learn - you want to grow fast
• Low ego, high ownership - willing to "mop the floor" when needed
• Comfortable in a fast‑paced startup environment
• Experience with enterprise or upper‑mid‑market customers
• Strong communication skills and a bias toward action

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws. For contract positions, hired candidates will be employed by Prime Team for the duration of the contract period and be eligible for our company benefits. Benefits include medical, dental and vision. Employees are covered at 75%. We offer a 401K after 6 months, we do not provide paid holidays or PTO, sick time is offered in accordance with local laws. This position is open until filled.