Enterprise Administrator

General Responsibilities:

Oversee implementation and management of the organizations infrastructure systems, to include, but not limited to, Microsoft Entra ID, Microsoft Intune, Microsoft Configuration Manager (MECM/SCCM), Active Directory, Microsoft 365, and related cloud services.

Develop, implement, and maintain policies, standards, and procedures to ensure secure, reliable, and highly available enterprise systems.

Essential Roles and Responsibilities:

Primary Responsibilities

• Work with Architects to establish enterprise technology solutions that support business objectives, operational requirements, and the strategic direction of Information Technology.
• Assist Architects in evaluating current-state environments, identifying technical debt and architectural limitations, and developing future-state roadmaps and modernization strategies.
• Partner with Architects to identify opportunities for standardization, automation, and operational efficiency across enterprise systems and endpoint management platforms.
• Collaborate with Architects to design solutions that provide high availability, security, scalability, and reliability across enterprise environments.
• Adhere to change management and version control processes, including documentation, approval, testing, and implementation of system changes.
• Maintain accurate technical documentation, system diagrams, standards, and operational procedures for assigned enterprise platforms.
• Provide Tier IV support and serve as the highest level of technical escalation for complex identity, endpoint management, and infrastructure issues.
• Troubleshoot and resolve advanced problems involving Microsoft enterprise technologies, endpoint management, authentication, device compliance, software deployment, and cloud integration.
• Serve as the primary escalation point and technical resource for the systems administration team.
• Develop test plans, implementation plans, migration strategies, and project timelines in partnership with Infrastructure Project Managers.
• Ensure enterprise systems meet security, compliance, audit, and governance requirements.
• Identify opportunities for automation through PowerShell, Microsoft Graph, and other Microsoft technologies to improve operational efficiency and consistency.
• Stay current on Microsoft platform developments, emerging technologies, and industry best practices through ongoing training, certification, and professional development.
• Follow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Maintain quality standards on all projects.

Technical Responsibilities

Identity & Access Management

• Engineer and support Microsoft Entra ID, Active Directory, hybrid identity solutions, and authentication services.
• Manage Conditional Access policies, Multifactor Authentication (MFA), Single Sign-On (SSO), Privileged Identity Management (PIM), and identity governance solutions.
• Support identity lifecycle management, provisioning, and access control processes.

Endpoint Management

• Engineer, administer, and optimize Microsoft Intune and Microsoft Configuration Manager (MECM/SCCM).
• Design and maintain endpoint management strategies for Windows, mobile devices, and remote workforce solutions.
• Manage operating system deployment, patch management, software distribution, compliance policies, and endpoint security configurations.
• Implement modern device management strategies, including Autopilot and co-management.

Microsoft 365 & Cloud Services

• Support Microsoft 365 services and integrations, including Exchange Online, Teams, SharePoint Online, OneDrive, and related cloud technologies.
• Collaborate with security teams to implement and maintain Microsoft security solutions and compliance controls.
• Assist in cloud adoption, migration, and modernization initiatives.

Automation & Operations

• Develop and maintain PowerShell scripts and automation solutions to streamline system administration and operational processes.
• Monitor system health, performance, and availability while proactively addressing risks and issues.
• Participate in enterprise projects, upgrades, migrations, and technology refresh initiatives.

Requirements:

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field and 5 years of relevant experience; or in lieu of a degree, a minimum of 9 years of related experience.
• Minimum of 5 years of progressive experience engineering, administering, and supporting enterprise Microsoft infrastructure solutions.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.
• Experience supporting enterprise-scale Microsoft environments in both on-premises and cloud platforms.
• A valid driver's license with acceptable violation history may be required.

Preferred Qualifications

• Advanced knowledge of Microsoft Entra ID, Active Directory, Microsoft Intune, and Microsoft Configuration Manager (MECM/SCCM).
• Strong understanding of Microsoft 365 administration and hybrid cloud architectures.
• Experience with Windows Server, PowerShell automation, and virtualization platforms.
• Experience implementing and supporting security technologies such as Conditional Access, MFA, PIM, Defender, and endpoint security solutions.
• Knowledge of Microsoft Graph API, automation frameworks, and infrastructure-as-code concepts.
• Experience supporting highly available and mission-critical enterprise systems.
• Microsoft certifications such as Microsoft Certified: Enterprise Administrator Expert, Identity and Access Administrator Associate, Endpoint Administrator Associate, or equivalent preferred.