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Enterprise Business Analyst

Integrated Resources, Inc
  • Atlanta, GA
  • Instant Apply
29 days ago

Job Description

Job Title: IT EHR Enterprise Business Analyst 3
Location: Atlanta, GA (Hybrid)
Duration: 06+ Months

Job Description:
Under broad supervision, analyzes customer business needs and participates in the planning, design, and implementation of new or enhanced systems. May act as a team or project leader.

Entry Qualifications
Bachelor's degree in a related field from an accredited college or university AND Two years in a related supervisory position OR Associate s degree in a related field from an accredited college or university AND three years of related experience, Two years of which in a related supervisory position OR two years of experience at the lower-level IT Enterprise Business Analyst 2 (ITP181) or position equivalent.

Responsibilities:
  • Work closely with the development team to ensure seamless integration and support of HL7 standards.
  • Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
  • Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
  • Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
  • Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
  • Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
  • Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
  • Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
  • Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
  • Generate and analyze reports to support clinical and administrative decision-making.
  • Provide advanced Windows troubleshooting and support for our software and cloud platform.
  • Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
  • Compose clear and detailed JIRA tickets for developers and administrators.
  • Ensure the security of IT systems and data, adhering to best practices and company policies.
  • Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
  • Stay updated on the latest industry trends and technologies to provide innovative solutions.

Experience
Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
Proven experience in system implementation, configuration, and support.

Education:
  • Bachelor s degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems
  • Knowledge, Skills and Abilities:
  • Strong problem-solving skills and attention to detail.
  • Proficiency in HL7 and IT security best practices is preferred.
  • Customer-focused mindset with a commitment to providing high-quality support.
  • Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
  • Excellent communication skills, both written and verbal.
  • Ability to explain technical issues to non-technical stakeholders effectively.
  • Experience with issue-tracking software.
  • Strong interpersonal skills and the ability to work collaboratively in a team environment.
  • Availability to work on-call or during off-hours as needed to support hospital IT operations.
  • Adaptability and a proactive approach to problem-solving.
  • Advanced knowledge of Windows operating systems.
  • Experience with networking, including installation, configuration, and management of networks is preferred.
  • Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
  • Understanding of IT security tools and protocols.

Feel free to forward my email to your friends/colleagues who might be available. We do offer a referral bonus! Thank you for your time and consideration.
I am looking forward to hearing from you.

Numbers & Facts

LocationAtlanta, GA

Skills

  • Amazon Web Services (AWS)unmatched
  • Analysis Skillsunmatched
  • Application Programming Interface (API)unmatched
  • Atlassian JIRAunmatched
  • Best Practicesunmatched
  • Business Analysisunmatched
  • Clinical Supportunmatched
  • Cloud Computingunmatched
  • Communication Skillsunmatched
  • Computer Scienceunmatched
  • Computer Securityunmatched
  • Customer Relationsunmatched
  • Customer/Client Researchunmatched
  • Data Qualityunmatched
  • Database Backupunmatched
  • Detail Orientedunmatched
  • Documentationunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • HL7 (Health Level 7)unmatched
  • Healthcareunmatched
  • Help Deskunmatched
  • Hospitalunmatched
  • Identify Issuesunmatched
  • Industry/Trade Analysisunmatched
  • Information Technology & Information Systemsunmatched
  • Interpersonal Skillsunmatched
  • Mail Servicesunmatched
  • Medical Record Systemunmatched
  • Microsoft Windows Azureunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows System Administrationunmatched
  • Network Administration/Managementunmatched
  • Network Configuration Managementunmatched
  • On Callunmatched
  • Operational Supportunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • REST (Representational State Transfer)unmatched
  • Security Complianceunmatched
  • Security Protocolsunmatched
  • Software Administrationunmatched
  • Software Patchesunmatched
  • Systems Administration/Managementunmatched
  • Systems Maintenanceunmatched
  • Systems Reliabilityunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Time Managementunmatched
  • Training Programunmatched
  • Vendor/Supplier Relationsunmatched
  • Workflow Analysisunmatched
  • Writing Skillsunmatched

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