What You'll Do
We are looking for an Enterprise Account Executive to join our SaaS Sales team, focused on growing existing Enterprise customers across the U.S. We are looking for a proven record in Enterprise relationship management, sales growth, and a focus for customer success. With accountability to Annual Recurring Revenue (ARR) growth, customer satisfaction, and retention, the Account Executive will help achieve our goals. You will report to the Senior Manager of Enterprise.
This is a hybrid role that must be located in Durham #LI-hybrid
What Your Responsibilities Will Be
Customer Relationship Management: Develop strategic relationships with partners across customer organizations, from daily users to executive levels. You will be the trusted advisor for clients, understanding their goals, and compliance needs. Demonstrate value and engage customers to ensure they are maximizing the benefits of their current investments, and understanding the value of additional features and products.
Improve Sales Growth: Improve ARR targets by creating, managing, and expanding a pipeline of opportunities within assigned accounts. Identify cross-sell and upsell opportunities, create compelling business cases, and achieve quota. Provide forecasts and risk analyses, tracking customer interactions within CRM tools such as Salesforce.
Account Management and Strategic Execution: Develop and refine comprehensive account plans aimed at delivering sales targets and exceeding customer expectations. Lead negotiations to secure favorable terms, close deals, and exceed revenue goals. Experience establishing communication and engagement with prospects for sales calls, product presentations, webinars, and in-person meetings, ensuring every customer interaction is insightful and value-driven.
Solution-Oriented Approach: Analyze customers' pain points and compliance goals, offering tailored solutions that align with their business goals. Follow up to assess satisfaction, address latest needs, and identify additional revenue opportunities.
Collaboration: Collaborate with our teams such as Marketing and Customer Success to provide a cohesive, seamless customer experience that prioritizes satisfaction and retention. Partner across the organization to provide a unified approach to customer engagement and value delivery.
What You\u2019ll Need To Be Successful
How We\u2019ll Take Care Of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
Learn more about our benefits by region here: Avalara North America
What You Need To Know About Avalara
We\u2019re Avalara. We\u2019re defining the relationship between tax and tech. We\u2019ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year. Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there\u2019s nearly 5,000 of us now. Our growth is real, and we\u2019re not slowing down - not until we\u2019ve achieved our mission - to be part of every transaction in the world.
We\u2019re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we\u2019ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We\u2019ve been different from day one. Join us, and your career will be too.
We\u2019re An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company \u2014 we don\u2019t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.