Enterprise Customer Success Manager

Job description

Clarivoy is a marketing technology company, focused in the automotive industry, that delivers unified, unbiased intelligence to advertisers and agencies. We leverage customer data so that they can know their consumers better, do more with their marketing, and generate more sales.

Clarivoy thrives on the curiosity and unconventional thinking of its people and is driven by a relentlessness to solve new and challenging problems

We try not to take ourselves too seriously, staying open to new ideas - agile to the core

We value: people first, clarity, agility, honesty and integrity

The Enterprise CSM is a new senior position on our Customer Success team, created to serve our most strategic and complex accounts. This is the top of our CSM career ladder - above CSM and Senior CSM - and it is purpose-built for someone who can own a smaller, higher-stakes book of dealer groups, OEM-adjacent accounts, and enterprise agency relationships where the work is more consultative, the stakeholders are more senior, and the revenue at stake is meaningful.

You will be the primary strategic partner for these customers - not a ticket-taker. You will own retention, expansion, and the executive relationship, and you will work cross-functionally with Sales, Product, and Engineering to shape what we build next.‍

Job responsibilities

Own the strategic relationship

Serve as the senior point of contact for a portfolio of enterprise accounts, building trusted relationships with VP- and C-level decision makers.

Run executive business reviews that translate Clarivoy data into clear commercial recommendations - not dashboard walkthroughs.

Maintain deep expertise on automotive marketing, measurement, and the competitive landscape so customers see you as a category expert, not just a vendor.

Drive retention and growth

Own renewals and the account-level growth plan for each customer, partnering with Sales on a joint strategy for expansion.

Identify and close upsell and product-extension opportunities; earn commission on the revenue you grow.

Surface churn risk early, build a remediation plan, and pull in the right internal resources to protect the account.

Lead cross-functionally

Work with internal teams to balance, meet, and exceed customer expectations.

Oversee onboarding and ongoing data operations for your accounts - you are accountable for the customer's outcome, even when execution is shared.

Partner with Product and Engineering on enhancement requests; translate what you hear into prioritized, well-framed asks.

Be the best user of our products

Maintain a deep working knowledge of the Clarivoy platform and speak fluently about the features most relevant to each customer's business.

Develop customer stories, case studies, and references that Sales and Marketing can use.

Teach best practices in analysis and insights - both to customers and to the rest of the Customer Success team.

Achieve operational excellence

Act as the voice of the enterprise customer internally.

Improve the processes, playbooks, and systems that the rest of the CS team relies on - at this level, you raise the floor for everyone.

Compensation

Benefits

Travel

None

Job requirements

7+ years of account management, customer success, or strategic client service experience, with at least 3 of those years owning enterprise or strategic accounts at a SaaS or martech company (agency experience also counts).

Demonstrated track record of renewing and expanding large, complex accounts - with specific examples of dollars retained and dollars grown.

Strong command of digital and traditional marketing, media buying, and measurement. You can hold your own in a conversation about attribution, incrementality, and media mix.

Retail automotive experience strongly preferred - dealer group, OEM, automotive agency, or automotive martech backgrounds all qualify.

Deeply analytical. You use frameworks, data, and the right tools to structure your thinking, align senior stakeholders, and reach insightful, actionable answers to ambiguous problems.

Excellent communicator in person, on the phone, over email, and on video. You can tell a clear story to a CMO and walk through a data nuance with an analyst in the same meeting.

Strategic but operationally disciplined. You can zoom out to a 12-month account plan and zoom in to the detail of a renewal paperwork cycle.

Strong focus on user needs and genuine intellectual curiosity about the products that serve them.

Bachelor's degree or equivalent work experience.

Sales experience is a plus.

Apply now

More job openings

Browse all job openings

Customer Success Support Analyst

This role is a crucial Customer Success team member focused on answering customer queries via phone, email, or Zoom and providing accurate and timely information about products or services.

Remote

Full time

View more

Senior Account Executive

We are looking for a Senior Account Executive - a highly motivated, data-driven sales professional with a proven track record of closing consultative SaaS deals. This is a full-time, hands-on sales role focused on selling directly to automotive dealers and dealer groups.

Remote

Full time

View more