Enterprise Infrastructure Manager

PNC Bank

Pittsburgh, PA

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JOB DETAILS

SALARY

$80,000–$198,375 Per Year

SKILLS

Aged Care, Agile Programming Methodologies, Asset Management, Best Practices, Business Skills, Business Strategy, Career Counseling, Channel Strategies, Childcare, Coaching, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Satisfaction, Finance, Financial Regulations, Financial Risk Management, High Availability, IT Service Management (ITSM), Incentive Programs, Incident Management, Industry/Trade Analysis, Information Architecture, Information Technology & Information Systems, Information/Data Security (InfoSec), Insurance, Interpersonal Skills, Leadership, Legal, Licensing Compliance, Mentoring, Mortgage, Network Administration/Management, Network Architecture/Engineering, People Management, Performance Analysis, Performance Management, Process Improvement, Product Lifecycle, Project/Program Management, Quality Assurance Methodology, Risk Analysis, Risk Management, Risk Management Framework (RMF), Service Delivery, ServiceNow, Software Administration, Software Development, Software Development Lifecycle (SDLC), Software Patches, Software Testing, Stock Purchase Plans, Strategic Planning, System Integration (SI), System Validation, Systems Administration/Management, Systems Reliability, Talent Management, Team Lead/Manager, Team Player, Technical Leadership, Technical Support, Validation Testing

LOCATION

Pittsburgh, PA

POSTED

Today

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where allof our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Enterprise Infrastructure Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Dallas, TX or Birmingham, AL.

We are seeking an experienced Enterprise Infrastructure Manager (EIM) to lead a high-performing team responsible for enterprise technology infrastructure and support. This role is heavily focused on people leadership, strategic direction, and cross-functional collaboration, while also requiring a strong technical background.
The ideal candidate is a proven leader who can effectively manage diverse personalities, drive organizational strategy, and partner closely with Domain CIOs and enterprise stakeholders to deliver scalable, reliable infrastructure solutions.

Key Responsibilities:

• Lead, mentor, and develop a team of approximately 10 direct reports.
• Foster a collaborative, inclusive, and high-performance culture.
• Provide coaching, performance management, and career development opportunities.
• Develop and execute enterprise infrastructure strategy and roadmaps aligned with business objectives.
• Partner with Domain CIOs and technology leadership to support enterprise initiatives.
• Drive continuous improvement and innovation across infrastructure services.
• Oversee enterprise-level infrastructure operations, ensuring high availability, scalability, and performance.
• Collaborate across technology domains to support enterprise-wide initiatives.
• Act as a key liaison between infrastructure teams and senior stakeholders.
• Apply experience within the Software Development Lifecycle (SDLC) to infrastructure-related initiatives.
• Implement and support Agile methodologies to improve delivery and team efficiency.
• Utilize ServiceNow for service management, incident tracking, and operational workflows.
• Provide leadership across areas such as:
• Network architecture and engineering
• Infrastructure design and operations
• Development and integration
• Offer technical guidance and ensure best practices are followed across the team.
• Support testing and validation processes to ensure system reliability and performance.
• Drive standards for operational excellence and continuous improvement.

Qualifications:

• Proven experience in a management or leadership role, with direct people management responsibilities.
• Strong background in enterprise infrastructure, networking, and/or development.
• Experience working within SDLC environments.
• Familiarity with Agile methodologies.
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Demonstrated ability to work effectively with senior stakeholders, including Domain CIOs.
• Strong interpersonal and communication skills with the ability to manage diverse teams.
• Experience with testing and validation processes.
Background in network architecture or infrastructure design at an enterprise level.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
Contributes to infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Oversees portfolio/program/project management responsibilities. Directs financial management and risk management capabilities.
Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
Implements best practices for technology architecture and management.
Directs, motivates, develops and oversees the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Application Development, Enterprise Infrastructures, Information Security, IT Architecture, Network Administration, Network Support, People Management, Software Development Life Cycle (SDLC) Methodologies, Software Testing, System Administration

Competencies
Hardware Infrastructure, Information Security Technologies, IT Architecture, IT Environment, IT Industry: Trends & Directions, IT Service Management (ITSM), IT Standards, Procedures & Policies, IT Systems Management, System and Technology Integration

Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $80,000.00 - $198,375.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 05/18/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About the Company

PNC Bank

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