Enterprise IT Project Manager | Customer Experience Technology

Job TitleLead strategic IT programs from initiation through successful delivery.Build and maintain comprehensive project plans, schedules, milestones, and success metrics.Coordinate activities across Product, Engineering, IT, Operations, Business, and external partners.Monitor project progress and ensure alignment with organizational objectives.Identify project risks early and implement effective mitigation strategies.Manage project issues, dependencies, and escalation paths to minimize delivery impacts.Facilitate governance meetings, decision-making sessions, and executive reviews.Produce executive dashboards, status reports, and presentation materials for leadership.Oversee vendor performance, contractual deliverables, and project commitments.Drive accountability across project teams while removing delivery obstacles.Standardize project management processes and strengthen governance across multiple initiatives.Improve visibility into project health, resource utilization, timelines, and delivery outcomes.Ensure projects are executed with operational discipline while maintaining quality, scope, budget, and schedule objectives.Foster collaboration among stakeholders to achieve strategic business results.