Enterprise IT User Experience & Communications Specialist (Technology Communications | UX |Knowledge Management) - #26-18566

US Tech Solutions, Inc.

Ann Arbor, MI
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Skills

Adobe Creative Suiteunmatched
Best Practicesunmatched
Business Analysisunmatched
CSS (Cascading Style Sheet)unmatched
Campaignsunmatched
Change Managementunmatched
Communication Skillsunmatched
Content Delivery/Distributionunmatched
Corporate Communicationsunmatched
Cross-Functionalunmatched
Customer Acquisitionunmatched
Document Managementunmatched
Documentationunmatched
Enterprise Applicationsunmatched
Frequently Asked Questions (FAQ)unmatched
Graphic Designunmatched
HTML (HyperText Markup Language)unmatched
Information Technology & Information Systemsunmatched
Internet Applicationunmatched
Knowledge Baseunmatched
Knowledge Managementunmatched
Materials Planningunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Online Publicationsunmatched
Product Engineeringunmatched
Product Managementunmatched
Release Notesunmatched
SAPunmatched
Salesforce.comunmatched
ServiceNowunmatched
Software Upgradesunmatched
Support Documentationunmatched
Team Playerunmatched
Technical Supportunmatched
Technical Trainingunmatched
Technical Writingunmatched
Technical/Engineering Designunmatched
Time Managementunmatched
Training/Teachingunmatched
Usability Engineeringunmatched
User Documentationunmatched
User Experience Design (UXD)unmatched
User Interface/Experience (UI/UX)unmatched
Web Designunmatched
eLearningunmatched

Description

Duration: 6 months contract

Job Description:

We are seeking an IT User Experience & Communications Specialist to drive the communication, usability, and adoption of enterprise technology solutions across the organization.
This role serves as the bridge between IT and end users by developing clear communications for technology initiatives, ensuring a consistent and intuitive user experience across internal applications, creating user-focused documentation and training materials, and supporting the successful rollout and adoption of enterprise systems.
The candidate must have strong technical communication, UX, technical writing, and stakeholder management skills with experience supporting enterprise IT environments.

Responsibilities:

Lead end-to-end communications for enterprise IT initiatives, including application launches, enhancements, upgrades, migrations, feature releases, digital transformation programs, and organizational change initiatives.
Develop and execute communication strategies, stakeholder communication plans, user adoption campaigns, and executive messaging to drive awareness and adoption of enterprise technologies.
Create and manage user-facing communications, release notes, service notifications, system alerts, critical incident communications, and post-incident updates.
Partner with IT, Product Management, Engineering, Infrastructure, Security, PMO, Corporate Communications, HR, and business stakeholders to ensure consistent, accurate, and timely technology communications.
Establish communication standards, templates, governance, and best practices for IT teams.
Provide UI/UX guidance for internal web and application projects to ensure intuitive, accessible, and consistent user experiences.
Design graphics, HTML content, and SharePoint pages that maintain a cohesive visual identity across IT services.
Create and maintain knowledge base articles, FAQs, user guides, and support documentation for enterprise business applications.
Publish and manage documentation on SharePoint Online and other enterprise knowledge platforms.
Develop end-user training materials, quick reference guides, e-learning content, and deliver training sessions to support technology adoption.
Collaborate with project managers, developers, business analysts, and support teams to improve user experience and increase adoption of enterprise technologies.
Support digital transformation initiatives through user-centered communication, documentation, and change enablement.

Experience:

5+ years of experience in IT Communications, Internal Communications, UX Content Design, Technical Writing, Knowledge Management, Digital Adoption, and Enterprise Change Management.
Experience supporting enterprise IT organizations and communicating technology initiatives such as software implementations, upgrades, migrations, digital transformation, organizational change programs, application launches, upgrades, migrations, feature releases, and critical incidents.
Proven experience developing user documentation, knowledge base articles, training materials, and communication plans for enterprise systems.
Experience collaborating with cross-functional teams, including IT, Product, Infrastructure, Security, PMO, Corporate Communications, and Business stakeholders.
Hands-on experience supporting SharePoint Online, Microsoft 365, or similar enterprise collaboration platforms.
Experience applying UX/UI principles to internal applications, portals, and digital experiences to improve usability and user adoption.
Experience supporting digital transformation, organizational change management, or enterprise application implementations (e.g., ServiceNow, SAP, Workday, Salesforce, Microsoft 365) is highly preferred.
Experience developing and delivering end-user training materials and documentation.
Strong stakeholder management and cross-functional collaboration skills.

Skillsets:

Experience with Organizational Change Management (Prosci ADKAR or similar).
Knowledge of HTML/CSS and basic web design principles.
Experience with Figma, Adobe Creative Suite, Canva, or similar design tools.
Familiarity with enterprise platforms such as ServiceNow, Workday, SAP, Salesforce, or Microsoft Power Platform.

Education:

Bachelor's degree or equivalent experience in related field.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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Numbers & Facts

Location

Ann Arbor, MI

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