Enterprise Learning & Development Manager

Enterprise Learning & Development Manager

Department: Learning & Development

Role Type: Manager

Why This Role Matters

What You’ll Do

• Lead and develop a high-performing Learning & Development team that consistently delivers impactful learning solutions across the enterprise.
• Design and implement scalable learning operations, processes, and systems that improve efficiency, consistency, and learner experience.
• Partner with leaders across the organization to align learning priorities and investments with strategic business objectives.
• Drive continuous improvement by evaluating program effectiveness, measuring outcomes, and using data to inform decisions and resource allocation.
• Champion innovative learning solutions and enterprise-wide initiatives that enhance organizational capability and support change efforts.
• Build a culture of learning agility by creating development pathways, services, and experiences that empower employees to grow and succeed.
• Coach managers and team members while fostering accountability, collaboration, and long-term talent development.

Why You’ll Love This Role

• Shape enterprise-wide learning strategy and influence how talent is developed across the organization.
• Lead meaningful transformation through process improvement, innovation, and organizational change initiatives.
• Partner with senior leaders to help drive business performance through people development.
• Build and mentor a talented team, including developing future leaders and strengthening organizational capability.
• Blend strategy and execution, giving you the opportunity to influence vision while delivering measurable results.
• Create lasting impact by fostering a culture of continuous learning, growth, and adaptability.

Experience:

    Required

• At least 5 years of experience in one or a combination of the following disciplines:
  • Enterprise learning & development
  • Organization structure & organizational development
  • Learning design and technology
  • Operational management
• At least 3 years of management/supervisory experience.

    Preferred 

• Experience managing managers.

Skills & Knowledge:

    Required

• Ability to proactively solve problems using root cause analysis and from a frame of reference that recognizes nonlinear dynamic complexities
• Ability to gather, analyze, and draw conclusions from empirical data; ability to apply mathematics, algebraic and statistical computations to solve business problems
• Demonstrated experience developing, analyzing and improving processes.
• Demonstrated customer relationship management & business partnering skills
• Demonstrated ability to influence without authority

• Intermediate Excel skills & basic Access database skills
• Demonstrated knowledge of learning & development measurement methodologies, theories & frameworks.
• Strong interpersonal communication and writing skills
• Demonstrated self-awareness, commitment to personal development, learning agility and reflective capacity.

• Ability to represent the credit union in a professional manner, verbally and in writing
• Basic understanding of the concept of productive capacity and its utilization.

• Working knowledge of employment law/regulation (including but not limited to FLSA, Title VII of the Civil Rights Act, ADA, ADEA, GINA, ERISA, etc.)

  Education:

    Required

• Bachelor's degree

Schedule: Monday-Friday, 8:30 am-5:30 pm

Travel Requirements: On occasion

Compensation Details:

Paygrade: 3BA

The expected pay range for this position is $125,429 – $141,689 annually.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 10%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Job Location: This position is onsite based in San Antonio, TX.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Human Resources / Human Investment