Enterprise Messaging Engineer Information Technology Services Department Summary The Enterprise Messaging Engineer is part of team of professionals who architect design build maintain and support all aspects of the Firms enterprise messaging solutions worldwide with focus on email and messaging as well as archival and retention. This position supports with the full system lifecycle of enterprise messaging solutions including participation in requirements gathering sessions design development testing deployment support maintenance and possibly retirement or replacement. The combination of technical acumen with a relentless customer focus communication skills and a desire to help prevent resolve issues enables the Senior Enterprise Messaging Engineer to deliver a gold -standard experience to the Firm. Apply Qualifications Education & Credentials College degree is preferred ideally in Computer Science Information Systems or a related technical field. Appropriate technical certifications are preferred e.g. Microsoft cloud related certifications. Duties and Responsibilities Supports the end -to-end management of the Firms enterprise messaging portfolio inclusive of strategic planning through to operational support and maintenance. Supports the delivery of enterprise messaging solutions to lawyers and staff to maintain alignment with Firm requirements and objectives for internal external global communications e.g. email services across all platforms archival & retention solution s. Supports the application and configuration of Firm policies and requirements for Enterprise Messaging solutions along with ongoing maintenance and support. Supports ongoing maintenance of the enterprise messaging technology footprint a combination of on-premises and hosted services solutions. Ensures that messaging systems are properly configured highly available scalable and secure. Supports the enterprise messaging team to ensure that the messaging systems are compliant with all relevant regulations and standards. Supports day -to-day administration of enterprise messaging related systems and operational processes including but not limited to user account and lifecycle management across services mailbox provisioning archive retention support and mail managemen t across devices. Supports the delivery of enterprise messaging operations and escalation support to function smoothly and economically with primary emphasis on business effectiveness availability stability and reliability combination of internal IT staff and 3rd party service providers. Qualifications continued Knowledge & Experience 3 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider. Demonstrated experience improving the user experience preferably in a Law professional services Firm. Demonstrated experience in deploying solutions to a community of non -technical office workers and professionals . Demonstrated experience with messaging protocols e.g. SMPTP POP3 IMAP MAPI . Experience in the lifecycle management of global multi -tenant enterprise messaging systems preferably with strong expertise in the hosted services e.g. Exchange Online . Experience in the design and architecture of enterprise messaging systems and services inclusive of archival and document retention capabilities . Experience with cloud ecosystems incorporating applications and solutions across platforms and devices e.g. Microsoft 365 . Understanding of information systems management including planning budgeting and implementing system integration projects . Understanding of messaging security and compliance requirements . Duties and Responsibilities continued Actively supports the response for messaging related issues or outages partnering with the IT Help Desk as extended tiered support. Leads the development and maintenance of documentation for the messaging systems including system architecture design and configuration. Supports continuous process development and improvement of enterprise messaging solutions with focus on actively measuring and improving the user experience. Develops and executes delivery plans in close coordination with technical and non -technical stakeholders to achieve desired timelines as systems and programs are selected purchased installed andor further developed. Recommends and implements best practices processes and procedures related to all aspects of enterprise messaging. Stays current on trends and issues in the broader marketplace including current and emerging technologies. Proactively applies quality management change control risk mitigation and customer satisfaction control procedures. Supports with the design testing and implementation of disaster recovery and business continuity plans procedures audits and enhancements. Promotes and provides unparalleled customer service to our lawyers staff and clients. Communicates complex system information and ideas effectively and efficiently technical and non-technical stakeholders. Performs other duties as assigned. Qualifications continued Skills & Expectations Strong service orientation and an understanding of the importance of developing effective working relationships with users and organizational stakeholders of all levels . Ability to effectively communicate and interact with a wide range of users with different levels of technical expertise . Skilled in communications to all levels in the organization in writing speaking and presentation skills for work with the Firm leadership the user community and clients . Attention to detail and accountable for delivering quality work . Must be highly motivated analytical organized and efficient . Excellent problem solving design coding and debugging skills . Ability to work well under pressure . Ability to work well independently as well as part of a team . Ability to fulfill on -call duties for IT emergencies outside of Firm business hours . Work Conditions Based in Washington D.C. Core hours of 900 am - 530pm Monday - Friday hybrid in -office which will be a combination of onsite and remote work with occasional on -call availability. As with all positions it will be required to perform other duties as deemed Duties and Responsibilities continued Uphold high standards of confidentiality discretion and integrity particularly with respect to all sensitive andor confidential firm and client information to which this position will have access. Status Exempt Reports To Enterprise Messaging Portfolio Manager Workplace Type Hybrid Salary range is 110000 - 150000 dependent on candidate experience and location . Candidates hired for staff positions with a minimum work schedule of 30 hours per week are eligible for a comprehensive benefits package including healthcare insurance. Learn more about benefits at Covington. httpswww.cov.comencareersstaffbenefits View Covington job applicant privacy notice here httpswww.cov.comenjob -applicant -privacy -notice necessary and assigned by the Enterprise Messaging Portfolio Manager andor Firm Management . Position requires access to equipment software or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be grante d before proceeding further through the application process. Covington & Burling LLP is an equal opportunity employer and does not discriminate in any aspect of employment including hir ing salary promotion discipline termination and benefits on the basis of race color ethnicity religion national origin g ender gender identity or expression age marital status sexual orientation family responsibility disability including physical handicap or any other improper criterion. Covington will consider qualified applicants with arrest or conviction records for employment in accordance with applicable l aws including the California Fair Chance Act the Los Angeles Fair Chance Initiative for Hiring Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance and the San Francisco Fair Chance Ordinance.