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Enterprise Network Operations Engineer III (Network/Telecom Analyst III)

Fairfax County

FAIRFAX (EJ32), VA

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JOB DETAILS
SKILLS
802.11, Access Control, Best Practices, Capacity and Performance Management, Change Management, Change Requests/Orders, Communication Skills, Computer Firmware, Construction, Corrective Action, Cross-Functional, Cryptography, Customer Support/Service, Equipment Maintenance/Repair, Firewalls, Government, High Availability, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Intrusion Detection Systems, Intrusion Detection and Prevention (IDP), Load Balancing, Maintain Compliance, Mentoring, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Design, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Routers, Network Security, Network Support, Network Switching, Network System Hardware, Performance Analysis, Performance Metrics, Problem Solving Skills, Project Development, Quality Assurance, Regulatory Compliance, Regulatory Requirements, Root Cause Analysis, Safety Compliance, Security Compliance, Service Level Agreement (SLA), Software Patches, Team Player, Technical Leadership, Technical Support, Wide Area Network (WAN), Wireless Communications
LOCATION
FAIRFAX (EJ32), VA
POSTED
6 days ago
This position works within our Technology Infrastructure Division’s (TID) Enterprise Network Operations team. The county wide enterprise network is a large complex metropolitan (MAN) and wide area network (WAN) secure network infrastructure with two geo-diverse highly available hyperconverged datacenters servicing 230+ Fairfax County locations.

This is a crucial role in maintaining and optimizing our network infrastructure. The tier 3 network engineer is responsible for handling complex technical issues escalated from tier 1 and tier 2 support teams, ensuring high levels of network availability and reliability. This role requires strong troubleshooting skills, in-depth knowledge of networking technologies, and the ability to collaborate effectively with cross-functional teams to resolve issues promptly.

Duties and Responsibilities
All duties are performed in accordance with DIT standards, policies, Service Level Agreements (SLAs), and maintenance windows.

  1. Network Troubleshooting and Support: Provide advanced-level support for network incidents, problems, and change requests escalated from Tier 1 and Tier 2 support teams. Diagnose and resolve complex network issues related to routers, switches, firewalls, load balancers, WAN accelerators, wireless devices and other network devices. Conduct thorough root cause analysis for network incidents and implement corrective actions to prevent recurrence. Collaborate with cross-functional teams to troubleshoot and resolve network-related issues and outages. Provide technical guidance and mentoring to Tier 1 and Tier 2 support engineers to enhance their troubleshooting skills and knowledge. Collaborate with vendors and service providers to troubleshoot and resolve network-related issues.
  2. Network Performance and Management: Perform network performance monitoring and capacity planning to ensure optimal performance and scalability. Design and implement addition of networks, network changes and upgrades in accordance with best practices and change management processes. Stay updated with industry trends and technologies to propose and implement network improvements and enhancements.
  3. Documentation: Document network configurations, processes, and procedures to maintain accurate network documentation. Assist Tier 2 with documenting method of procedures (MOP), network configurations, troubleshooting steps, and resolutions in the incident management system.
  4. Collaboration, Customer Service: Collaborate with team members and other departments to develop project requirements or to resolve network-related issues. Participate in team meetings and provide updates on ongoing projects and tasks. This position may be assigned to lead or participate in new construction or technology projects.
  5. Quality Assurance and Safety Compliance: Perform quality checks on network configurations and standardization. Provide excellent customer service to internal users and stakeholders, communicate effectively and professionally regarding network issues and resolutions. Adhere to safety protocols and ensure compliance with organizational policies, standards and procedures.
  6. Network Equipment Installation and Maintenance: Regular inspection and maintenance of network equipment such as routers, switches, firewalls, and wireless access points. Updating firmware and performing necessary configurations as directed. Lifting, mounting, unmounting, configuring, replacing power supplies/batteries/access points, and cleaning air flow intakes.
  7. Infrastructure Management: Install, patch, configure, secure, and optimize routers, switches, firewalls, and other network hardware to meet evolving business needs.
  8. Wireless Networking Expertise: Design, configure, and optimize 802.11x wireless networking environments to ensure robust connectivity and performance across all enterprise locations.
  9. Network Monitoring and Optimization: Utilize advanced network monitoring tools to analyze performance metrics, identify bottlenecks, and recommend or implement improvements.
  10. Security and Compliance: Collaborate with security teams to implement network security best practices, such as access controls, encryption, and intrusion detection/prevention systems, ensuring compliance with regulatory requirements.
Job Type: FT Salary W BN
Agency: Information Technology
Location: FX. CTY. GOVERNMENT CENTER, 12000 GOVERNMENT CENTER PKWY., FAIRFAX (EJ32)

About the Company

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Fairfax County

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