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Enterprise Operations Center Analyst

Axelon Services Corporation

Richmond, VA

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JOB DETAILS
SALARY
$30 Per Hour
SKILLS
Administrative Skills, Applications Security, Cloud Computing, Communication Skills, Computer Networks, Computer Security, Customer Support/Service, Database Administration, Disaster Recovery, Equipment Maintenance/Repair, Establish Priorities, High School Diploma, IP (Internet Protocol), Identify Issues, Incident Response, Linux Operating System, Maintenance Services, Microsoft Product Family, Multitasking, Nagios Monitoring Tool, Network Administration/Management, Network Monitoring, Network Operations Center, Network Performance/Analysis, Network Security, Operational Audit, Operations Security (OPSEC), Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Remote Access, Reporting Skills, Root Cause Analysis, Security Attacks, Security Equipment, Standard Operating Procedures (SOP), Standards Development, Systems Administration/Management, Systems Analysis, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Telecommunications, Trend Analysis, Writing Skills
LOCATION
Richmond, VA
POSTED
2 days ago

Location: Richmond, VA
Duration: 12 Months

Responsibilities:

  • Actively monitor network performance, security applications, and other IT assets for alarms, alerts, and potential security threats or incidents.
  • Investigate alerts, prioritize incidents based on severity and impact, perform initial analysis to determine root causes, and execute appropriate incident response actions to resolve issues promptly.
  • Troubleshoot issues related to network operations and telecommunications infrastructure, perform remote maintenance on enterprise equipment, and analyze alarm systems and trouble reports to ensure optimal system functioning.
  • Work closely with other IT teams, security teams, business partners, and external vendors/carriers to coordinate incident resolution, provide updates on system status, and ensure effective communication and collaboration to meet operational goals.
  • Maintain accurate records of incidents and service requests in service management tools, generate reports on events, trends, and issues, and assist in creating/revising Standard Operating Procedures (SOPs).
  • Assist in handling business and IT emergencies (including disaster recovery), provide security administration services, and support for the enterprise service desk.

Requirements:

  • Strong technical aptitude and understanding of IT networking and telecommunications.
  • Experience working in a Network Operations Center or Security Operations Center environment.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks, multi-task effectively, and work well under pressure.
  • Proficiency in using ticketing systems and monitoring tools is essential.
  • Ability to work independently and collaboratively in a team environment.
  • Flexibility to work shifts, including nights, weekends, and holidays, in a 24/7 environment may be required.
  • Minimum of 5 years' experience.
  • Minimum of High School Diploma or Equivalency. Two-year technical degree desired but not required.

Preferred Skills:

  • MUST have data network monitoring experience.
  • Familiarity with technical monitoring with network monitoring tools in a network operations center.
  • Experience with Telecommunications Transport Infrastructure.
  • Understanding/Working Knowledge of IP Networks.
  • Knowledge of server and database management (Microsoft or Linux), cloud technologies, disaster recovery, remote access solutions, TCP/IP, and network monitoring tools (e.g., SolarWinds, Nagios) is often preferred.
  • Prior experience in a regulated industry.
  • Prior experience with utilities would be preferred.

About the Company

A

Axelon Services Corporation

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