Enterprise Patch Management Engineer / Analyst

Enterprise Patch Management Engineer / Analyst

Phoenix, AZ - ONSITE

Duration: 6 Months

Salary Range: $50.00 - $53.00/Hour on W2 (Without Benefits). Applicants must be willing to work on W2.

Job Descriptions

• Identify, track and remediate patch vulnerabilities across the Western Alliance Bank (WAB) system enterprise, including server, workstation and system device support.
• Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the WAB environment.
• Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the WAB system enterprise.
• Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise.
• Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.
• Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM).
• Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts.
• Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

Responsibilities

• Administer patch management support of servers, workstations and enterprise system devices.
• Maintain Incident, Task and Change support ticket assignments.
• Track and report on related KRIs, SLAs, and vulnerability metrics.
• Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
• Design, build and deploy packaged updates and application installs associated with patch vulnerability management.
• Perform EPS project work and cross-department collaboration efforts.
• Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

Experience Required

• Overall Experience Required is 6 to 8 years.
• Must have 7+ years of Experience in Microsoft Enterprise Project Management (EPM) 2007.
• Required 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
• Strong Analytical and communication skills with a focus on cross-functional collaboration.
• General support knowledge involving the Financial-Banking industry preferred.

Tool & Platform Competencies should include:

• Microsoft Configuration Manager (MCM/MECM/SCCM), ServiceNow, Intune, Power BI, PowerShell, Windows OS, Active Directory (AD), Azure, PatchMyPC, Rapid7, Entra ID, SharePoint, Confluence, (desired) Linux OS.

Company Benefits & Culture:

• Inclusive and diverse work environment.
• Opportunities for professional growth and development.
• Comprehensive health and wellness benefits.