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Enterprise Patch Service Analyst

ClifyX, INC

Phoenix, AZ

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JOB DETAILS
SKILLS
Analysis Skills, Banking Services, Business Solutions, Change Management, Communication Skills, Computer Security, Configuration Management, Continuous Improvement, Cross-Functional, Finance, Identify Issues, Information Technology & Information Systems, Linux Operating System, Management Reporting, Metrics, Microsoft Active Directory, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows Operating System, Network Support, Power BI, Process Improvement, Project/Program Coordination, Requirements Management, Risk, Scripting (Scripting Languages), Server Support, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Design, Software Installation, Software Patches, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Support, Windows PowerShell
LOCATION
Phoenix, AZ
POSTED
30+ days ago

Job Description
Enterprise Patch Services Analyst

  • Patch Management Support: Identify, track and remediate patch vulnerabilities across the system enterprise, including server, workstation and system device support.
  • Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the Client environment.
  • KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the Client system enterprise.
  • Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the enterprise.
  • Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS.
  • Software Packaging: Design, build, and deploy related patch application updates and install packages via the EPS team support tools (including but not limited to MECM)
  • Project Support: Coordinate and support both assigned EPS team project work as well as cross-department collaboration efforts
  • Continuous Improvement: Identify patch support issues and trends and recommend process improvements to enhance vulnerability remediation efficiency and system stability.

Technical Skill-Requirements for EPS Analyst Role Patch Management Analyst Qualifications:

  • 3+ years of experience in IT Vulnerability Management, IT Application Support, IT Networking, IT Operations, or related support role.
  • Strong Analytical and communication skills with a focus on cross-functional collaboration
  • General support knowledge involving the Financial-Banking industry preferred.

Responsibilities:

  • Administer patch management support of servers, workstations and enterprise system devices.
  • Maintain Incident, Task and Change support ticket assignments.
  • Track and report on related KRIs, SLAs, and vulnerability metrics. Coordinate with Business End users, IT and Solution support teams to conduct vulnerability and patch remediation work.
  • Design, build and deploy packaged updates and application installs associated with patch vulnerability management
  • Perform EPS project work and cross-department collaboration efforts.
  • Participate in process and procedure reviews to improve vulnerability remediation efficiency and system stability.

Tool & Platform Competencies should include:

  • Microsoft Configuration Manager (MCM/MECM/SCCM)
  • ServiceNow
  • Intune
  • Power BI
  • PowerShell
  • Windows OS
  • Active Directory (AD)
  • Azure
  • PatchMyPC
  • Rapid7
  • Entra ID
  • SharePoint
  • Confluence
  • (desired) Linux OS

About the Company

C

ClifyX, INC

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