Enterprise Programmer/Analyst

Grand Rapids Community College

Grand Rapids, MI

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JOB DETAILS

SALARY

SKILLS

Acceptance Testing, Analysis Skills, Application Servers, Best Practices, Business Analysis, Business Processes, Change Management, Computer Programming, Computer Science, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Database Technology, Digital Certificates, Documentation, Enterprise Applications, Identify Issues, Information Technology & Information Systems, Integration Testing, Maintain Compliance, Operations Management, People Management, Peoplesoft, Performance Management, Procedure Development, Process Analysis, Quality Metrics, SSL-TLS (Secure Socket Layer - Transport Layer Security), Software Administration, Software Development, Software Patches, System Integration (SI), System Operations, System Test, Systems Administration/Management, Systems Engineering, Technical Delivery, Testing, Unit Test

LOCATION

Grand Rapids, MI

POSTED

2 days ago

Enterprise Programmer/Analyst

Department: Enterprise Applications

Location: Grand Rapids, MI

The Enterprise Programmer/Analyst is responsible for designing, developing, and maintaining the one or more of the College's LMS, CRM, Door Access, and Room Scheduling systems as well as other ancillary systems as assigned. The incumbent analyzes business processes and translates them into technical solutions within the various systems. These professionals collaborate with cross-functional teams to understand user requirements and configure or customize the systems accordingly. Additionally, they provide ongoing support, troubleshooting, and enhancements to ensure the effective operation of these systems.

Requisition ID: 1127
Position Number: 00001935
Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/meet-confer
Schedule: 40 hours/52 weeks
Compensation: Grade TP4, $66,590 per year
Benefits: https://www.grcc.edu/faculty-staff/human-resources/benefits-insurance/medical-plans/new-hire-benefit-enrollment
Reports to: Director of Academic Enterprise Applications
Posting Opens: 6/16/2026
Posting Closes: 6/29/2026

ESSENTIAL FUNCTIONS

• Design, develop, customize, administer, and support systems in the Academic Applications space.
• Research and investigate new features and functionality to meet business needs.
• Translate business needs into technical specifications and deliver on solutions.
• Provide guidance and assistance to other analysts and engineers in troubleshooting complex system design problems.
• Assist with the overall support of the enterprise software across all environments.
• Provide support for Academic Application tickets received from the Customer Support desk.
• Submit software issues to vendors and apply resolutions.
• Evaluate, test, re-develop, and deploy application upgrades, updates, and fixes.
• Apply updates, SSL certificates, software patches, and manage performance on application servers as needed.
• Support users in all areas of User Acceptance Testing.
• Conduct system and integration testing to ensure quality and standards are met.
• Work in cooperation with functional and technical team members in order to globally deploy software and their resolutions, as well as ensure that systems are streamlined to run efficiently and effectively.
• Participate in the integration of 3rd party systems and PeopleSoft.
• Develop procedures and document processes.
• Adhere to change management best practices and use GRCC-supported tools for code and object migration and documentation.
• Perform unit testing and support users in all areas of User Acceptance Testing.
• Work with functional areas to ensure regulatory compliance.
• Develop ad-hoc queries.
• Other duties as assigned.

JOB SPECIFICATIONS

Education Credentials

• Bachelor's degree (required) from an accredited college or university in Computer Science, Information Technology, or related field OR a bachelor's degree in another field with significant coursework in one of those disciplines

Work Experience

• A minimum of 3 years' experience as an application developer or equivalent role in mainstream software development is required.
• Work experience should include business use analysis, database table structure and design, and programming.
• Demonstrate functional process

About the Company

Grand Rapids Community College

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