Enterprise Project Manager - Executive

Job Title : Interim IT Director – Technology Transformation & Operations

Position Overview

Lead a significant organizational transformation initiative focused on stabilizing IT operations, strengthening organizational culture, improving service delivery, and establishing sustainable governance practices. This interim leadership opportunity involves guiding departmental operations through a period of change while maintaining critical IT services and preparing the organization for a successful transition to permanent leadership.

Over a 9–12-month engagement, the Interim IT Director will assess current operations, align resources with institutional priorities, improve employee accountability and customer satisfaction, and implement management practices that support long-term organizational effectiveness.

What You'll Do / Key Responsibilities

• Provide leadership for departmental operations, research technology infrastructure, and related services.
• Supervise managers, professional staff, and student staff.
• Establish performance expectations and monitor organizational outcomes.
• Make timely operational decisions and allocate resources based on departmental priorities.
• Lead organizational change initiatives and culture transformation efforts.
• Evaluate organizational effectiveness and recommend structural improvements.
• Stabilize departmental operations while maintaining continuity of critical IT services and customer engagement.
• Assess existing research technology infrastructure, services, operational procedures, active and anticipated projects, and budget needs.
• Establish or align customer engagement procedures with divisional standards, including use of service desk ticketing systems for support requests, client communications, task and project tracking, and reporting analytics.
• Establish governance, communication, and decision-making processes that support long-term operational success.
• Develop and monitor departmental priorities and performance metrics in collaboration with executive leadership.
• Coordinate departmental budgets and strategic resource allocation in collaboration with executive leadership.
• Ensure compliance with organizational policies, security standards, audit requirements, and applicable regulatory obligations.
• Remove organizational obstacles that limit productivity, innovation, and collaboration.
• Provide executive-level reports and recommendations to executive leadership.
• Document organizational recommendations, strategic priorities, lifecycle budgets, professional development needs, and transition plans for the incoming permanent Director.
• Support recruiting, mentoring, and preparation of team members where appropriate.
• Develop succession planning and transition documentation for permanent leadership.

Required Qualifications

• Completed bachelor's degree.
• 8+ years of experience leading organizational transformation, change management, and service delivery optimization.
• 8+ years of experience leading large, complex technology projects.
• 8+ years of experience with personnel management, coaching, and performance accountability.

Preferred Qualifications

• Experience with research cyberinfrastructure, high-performance computing, high-speed storage, and networking technologies.
• Experience implementing governance and operational maturity frameworks.
• Experience managing organizational change in higher education.
• Master's degree in science, technology, or a related field.
• ITIL.
• Cloud infrastructure experience with AWS and/or Azure.
• AI infrastructure experience with AWS, Azure, and/or Google.
• Carpentries Instructor.
• Training on HPC technologies, including Slurm and InfiniBand.

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