Description
Citizens is seeking an experienced risk professional to join the Enterprise Risk Management (ERM) team. This role is responsible for the management and oversight of ERM programs, frameworks, and policies that support strategic risk management across the enterprise.
The primary focus of the role is to manage and oversee reputation risk as part of the strategic risk framework, including advising management, business lines, and senior leadership and coordinating with key risk partners. Additional focus areas, as assigned, may include oversight of digital asset risks, emerging risks, and other strategic risk topics.
This role ensures strategic and reputation risk practices and oversight are aligned with applicable regulations, industry best practices, and the organization's strategic priorities. The ideal candidate will bring experience in reputation risk and strategic risk management or oversight, enterprise risk frameworks, and second line risk oversight.
Primary responsibilities include
Qualifications, Education, Certifications and/or Other Professional Credentials
Required Qualifications
7-10 years of relevant experience in risk management and oversight, reporting and analytics, governance or audit; experience in second-line, audit, or similar independent risk functions preferred
Ability to identify potential reputation impacts related to products, transactions, and business decisions and apply sound judgment in assessing risk implications
Working knowledge and practical application of Enterprise Risk Management frameworks, risk taxonomies, regulatory expectations (OCC, FRB, FDIC) and industry best practices
Experience preparing management reports, committee decks, and risk assessment documentation; experience supporting discussions with senior management or governance forums
Excellent communication and collaboration skills, with ability to effectively challenge and influence stakeholders
Experience with GRC platforms (e.g., Archer)
Familiarity with Gen and agentic AI tools
Experience running and coordinating cross functional initiatives
Preferred Qualifications
Strong analytical and presentation skills, including ability to synthesize data into clear risk insights and themes
Hours & Work Schedule
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.