Job Description:
At Sparklight and our Cable One family of brands, we're committed to keeping our customers and associates connected to what matters most. For our associates, that means a rewarding career with opportunities for growth, a strong emphasis on health and wellness, work/life balance, and a culture built on inclusion and respect for the communities we serve.
As a Sales Engineer, you will collaborate with the Enterprise sales team to support and close strategic sales opportunities by serving as a technical subject matter expert. You will design customized solutions that align with customer goals, conduct product demonstrations, and provide input to the Product team to help refine and enhance offerings. Additionally, you will play a crucial role in creating an exceptional customer experience by understanding their needs, addressing their concerns, and ensuring their satisfaction throughout the sales process. Your ability to build strong relationships and deliver value-driven solutions will be key to fostering long-term customer loyalty and success.
What you will do to contribute to the company's success
- Provide advanced Sales Engineering support for mid-sized and moderately complex customer accounts.
- Partner cross-functionally with Sales, Product, Customer Support, and Project Management to drive solution adoption and customer satisfaction.
- Participate in customer meetings and technical discovery sessions to assess needs and deliver tailored recommendations.
- Create timely and accurate technical configurations and solution designs for proposals and sales quotes.
- Conduct live and remote product demonstrations, clearly communicating Sparklight's competitive advantages.
- Monitor product performance and escalate significant technical issues as needed.
- Identify upsell opportunities based on customer requirements and solution gaps.
- Train sales representatives on product functionality, enhancements, and new offerings.
Qualifications
- 5+ years of experience in a technical role within the telecommunications or information technology industry.
- Experience designing business voice solutions, including SIP trunking, PRI, unified communications, and call center platforms. Ability to translate customer workflows, such as call routing, auto attendants, and queues, into solution designs.
- Experience with network design and managed networks, including routers, switches, firewalls, and wireless access points. Ability to assess Wi-Fi coverage and design wireless solutions for business environments.
- Expertise in business network architecture and solution design, including LAN/WAN, WLAN, SD-WAN, MPLS, BGP, DNS, and VPN technologies.
- Bachelor's or associate degree in Engineering, Computer Science, Information Technology, or a related field; or equivalent experience.
- Ability to obtain relevant certifications, such as CCNA/CCNP, CompTIA Network+, Cisco Meraki certifications, or MEF 3.0.
- Proficiency with Microsoft 365, including Excel, Visio, and PowerPoint.
- Ability to create technical documentation, solution diagrams, and RFP responses.
- Strong presentation and public speaking skills, including the ability to deliver demonstrations and technical workshops.
- Ability to diagnose complex technical issues and propose solutions tailored to customer needs.
- Creative thinking and adaptability in changing customer environments.
- Self-motivation and the ability to work independently or as part of a sales or account team.
Core Competencies
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
- Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciate the role our associates play to help the company grow, and in return, an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
- FREE Cable One services for associates who live in a serviceable area
- Up to $50/mo. cell phone stipend
We're an Award-Winning Organization!
- Forbes' "America's Best Midsized Employers" 2021-2023
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensuring our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference checks. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding careers.
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