Enterprise Service Desk - 173815

Responsibilities: for the Enterprise Service Desk include: Provide first-level technical support for enterprise network users and customer systems Troubleshoot hardware, software, operating system, network connectivity, and account access issues Support desktops, laptops, printers, mobile devices, and multifunction devices (MFDs/MFPs) Assist users with Microsoft Outlook, Microsoft Office Suite, and Video Teleconferencing (VTC) technologies Document, track, and escalate incidents while delivering excellent customer service Required Qualifications for the Enterprise Service Desk include: ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues Strong troubleshooting, customer service, communication, and problem-solving skills High School Diploma or equivalent required; additional IT training or certifications are preferred Active CompTIA Security+ certification required Active Secret Security Clearance required Familiarity with NGEN and/or SMIT environments is preferred Qualifications: for the Enterprise Service Desk include: ESD Mid: 0-6 months of IT support experience OR ESD Senior: 6 months-1+ years of IT support/help desk experience Experience supporting desktop hardware, Windows operating systems, Microsoft Office Suite, Outlook, printers, mobile devices, and network connectivity issues Strong troubleshooting, customer service, communication, and problem-solving skills High School Diploma or equivalent required; additional IT training or certifications are preferred Active CompTIA Security+ certification required Active Secret Security Clearance required Familiarity with NGEN and/or SMIT environments is preferred Compensation: for the Enterprise Service Desk includes: Salary Range: depending on experience Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick Leave as required by law 11 Paid Holidays 10 PTO Days #LI-ER1 #LI-ONSITE