Enterprise Service Desk Supervisor (Night Shift) (EITAAS-2026-25406):
Bowhead Logistics Management LLC, a UIC Government Services company, is seeking an experienced, self-driven Enterprise Service Desk (ESD) to Supervisor support the Enterprise Information Technology as a Service (EITaaS) contract for the Department of the Air Force. As a Contractor Team Arrangement (CTA) partner, Bowhead helps transform Air Force IT from a base-centric model into an advanced enterprise service delivery model.
This role supports the ESD Project Manager by managing technician performance, tracking deliverables, completing quality reviews, and ensuring service quality and schedule compliance. The supervisor provides real-time guidance, escalation support, and oversight of metrics, timekeeping, documentation, and queue performance.
You will help manage the day-to-day operation of a service desk team, balancing performance metrics and service levels against the human side of leadership — coaching, developing, and getting the best from your technicians. You are the steady hand when issues escalate and the connective tissue between your team, customers, and stakeholders.
This is an 8-hour shift, Saturday-Wednesday, scheduled between 2PM and 11PM Central.
Essential functions will include:
Required
Desired
What You Can Expect at Bowhead
A mission that matters.The Enterprise Service Desk is the front door to Air Force IT, and the work you do keeps the enterprise moving.
Room to grow. Bowhead invests in its people through structured training, tuition/certification reimbursement, and a clear path from Tier 1 to Tier 2 and beyond. Strong performers earn hybrid eligibility after demonstrating consistent quality and attendance.
A team that backs you. As a UIC Government Services company, Bowhead pairs the stability of an Alaska Native Corporation with the close-knit culture of a service desk that looks out for one another.
Physical Demands:
SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain or maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
This is a full-time, exempt salaried management position. Final compensation reflects relevant experience, leadership background, certifications, education, and work location.
#LI-GC1
UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500+ employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.