Enterprise Solutions Account Manager

BEFORE YOU READ ANY FURTHER

This role is not for everyone. It might be for you.

Most enterprise account managers spend their careers managing expectations downward and escalating problems upward. They become very good at being in the middle. That is not this job. At ReturnPro, the Account Manager, Enterprise Solutions is the person clients call when something matters. You are the decision-maker in the room, the relationship owner in the building, and the commercial mind behind one of the most complex and fast-moving accounts in the business. You will be expected to think like an owner, communicate like an executive, and deliver like your name is on the contract, because it is.

If you are looking for a role where you can manage a process and clock out, this is not it. If you are looking for a role where your instincts shape outcomes, your relationships drive growth, and your performance is visible at the top of the organization, keep reading.

THE MISSION

We are solving a $700 billion problem. We need someone who thinks at that scale.

Returns are one of the most expensive, wasteful, and mismanaged challenges in global retail. Every year, hundreds of billions of dollars in merchandise moves backward through a supply chain that was never designed to handle it, costing retailers margin, burning inventory, and generating unnecessary waste. ReturnPro exists to fix that. For retailers, brands, manufacturers, and 3PLs, we manage every step of the reverse logistics journey, from the moment an item is returned to its final disposition. We are the only company that does this end-to-end, with three fully integrated business units working under one roof.

THE OPPORTUNITY

You will own a relationship. You will grow a business.

The clients you will manage are among the largest retailers and brands in the world. These are not small accounts with small stakes. They are complex, high-value, and highly visible, the kind of accounts that define careers.

The best enterprise AMs at ReturnPro don't wait for problems to come to them. They see around corners, bring solutions before clients know they need them, and make ReturnPro indispensable.

You will sit at the intersection of everything ReturnPro does: SaaS, supply chain, and recommerce, and translate our full capabilities into outcomes your clients actually care about: net recovery, reduced costs, faster throughput, and a partner they trust completely.

This is also a growth role. The best people in this seat don't just protect the account, they expand it. They identify new categories, new solutions, new use cases. They build the internal case and bring it home. Over time, that's how careers are built here.

WHAT YOU WILL MANAGE

The full ReturnPro portfolio is yours to deploy.

Enterprise AMs work across every solution type we offer. Understanding how they interact, where the margin lives, and how to position the right solution for the right client at the right time is what separates good account managers from great ones.

THE ROLE

What you will actually do here.

Own the relationship, completely.

• Be the primary point of contact and accountability for your enterprise accounts, clients call you, not a queue
• Build relationships at every level of the client organization: ops teams, procurement, finance, and the executive suite
• Map stakeholder structures, identify champions, and systematically expand your influence within each account
• Function as a true consultative partner - help clients find margin, reduce cost, and improve outcomes before they ask you to
• Be the client's voice inside ReturnPro; make sure their priorities are heard and acted on

Deliver, every time.

• Own client-facing KPIs: net recovery, turnaround SLAs, refusal rates, fulfillment performance
• Maintain full visibility across the supply chain lifecycle for your accounts: receiving, check-in, VAS, RTV, refurbishment, yield, and fulfillment
• Monitor expected vs. actual gross margin by activity type, and drive root-cause resolution when they diverge
• Ensure all contractual commitments are met; when they're at risk, you already have a plan

Grow the business.

• Develop and execute strategic account plans with clear revenue targets, expansion milestones, and activity roadmaps
• Identify and pursue growth opportunities within existing accounts: new solution types, new categories, new facilities
• Build and present business cases internally for investments that deepen the client relationship
• Lead quarterly business reviews that demonstrate ReturnPro's value in language that client leadership cares about
• Own ReturnPro's revenue expectations for your accounts and track performance against them weekly

Stay sharp and bring it back in.

• Stay current on industry trends, competitive moves, and client business priorities, feed that intelligence to Product, Sales, and Marketing
• Utilize CRM for accurate pipeline tracking, forecasting, and account activity, predictable and precise
• Respond to RFPs and support new business development within your assigned vertical
• Represent ReturnPro at industry tradeshows and client events when the relationship calls for it

Requirements:

• 3-5 years of previous software and service sales or relevant experience

• Experience defining solutions with clear value propositions that provide tangible ROI to their business

• Experience identifying and developing accounts

• A proven track record of closed sales and client satisfaction

• In-depth knowledge of SaaS business model and Software Sales Cycle

• Strong understanding of software, Support, and services contracts and agreements

• Prior experience working with CRM software and forecasting tools, Salesforce experience preferred

• Comprehensive grasp of enterprise application requirements / architecture

• Business knowledge of SQL and/or another database technology

• Business knowledge of relevant programming technologies (ASP, XML, .NET, JavaScript) (considered an asset)

• Highly proficient in excel

• Self-motivated in achieving goals and completing routine tasks

• Excellent analytical problem solving and communication skills

• Excellent verbal and written communication skills

• Excellent interpersonal, negotiation, and conflict resolution skills

• Excellent organizational skills and attention to detail

• Embody goTRG's company values: Team, Innovation, Partnership and Sustainability

• Strong analytical and problem-solving skills

• Ability to act with integrity, professionalism, and confidentiality

• Ability to manage competing priorities

• Ability to succeed in a team environment

• Ability to multitask