Enterprise Systems Administrator

What we need

We are looking for an Enterprise Systems Administrator to support a successful and rapidly growing business with trusted brands. Overall purpose of the role:

Telementum’s Enterprise Systems Administrator should possess strong knowledge of the NetSuite ERP Platform, IT Systems, software, and user experience. In this position you will implement and maintain configurations, customization, and integrations for supporting the continued growth and efficiencies of a growing and thriving organization. The ideal candidate has a passion for solution engineering, an eye for recommending and developing process improvements, and evaluating tools and implementing enhancements to the ERP & IT systems. This position will work closely with management to help align the NetSuite & IT systems with our business and company goals while maintaining day to day functionality. This position reports directly to the Senior Director of Information Technology.

About Us:

Telementum was established in 2021 as a holding company for some of the largest and most recognized brands in mobile accessories.  From product, distribution, logistics, and business insights, Telementum is changing the category with fresh solutions to our customers challenges and outstanding products to consumers.  Our portfolio of brands include:

Speck Products is the OG of the mobile accessories category.  Founded in 2001 and headquartered in San Mateo, California, Speck has gained recognition for its innovative and stylish cases that offer both protection and personalization for consumers' devices. Speck's cases are known for their durability, impact resistance, and slim profiles. Speck continues to innovate and expand its product offerings with the introduction of ClickLockTM attachable accessories and true wireless earbuds in 2023.

Tech21, since 2005, has been developing the most advanced cases and screen shields for mobile, tablet and laptop devices worldwide. Tech21 combines science, engineering, and British design to create products that address three core consumer benefits: style, protection and performance. As the brand evolves to continue meeting the needs of its consumers, Tech21 has developed the most advanced impact protection material on the market – FlexShock. The ultra-thin and lightweight material absorbs and dissipates force and can withstand drops up to 13 feet. Tech21 puts all its products through a rigorous testing program, and in an industry-first has worked with the National Physical Laboratory (NPL) to develop its testing methodology. Tech21 is the number one case brand in the UK.

Alphacomm custom designs, manufactures and distributes wireless accessories to over 18,000 points of distribution, primarily in the Prepaid wireless market in North America. Alphacomm leads the wireless industry in the number of carrier brands managed and is the first to market carrier-licensed accessory portfolios for over fifty devices launched annually. In-house brands, Quikcell and BosBos, are leading brands designed and manufactured by Alphacomm for the Prepaid channel.

Responsibilities

The day-to-day tasks of the Enterprise Systems Administrator may vary depending on the needs of the users or systems on a given day. The Enterprise Systems Administrator can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise on any given day. Enterprise Systems Administrators will find themselves acting as an escalation point of contact when a user is facing software or system issues. The IT Team works within a ticketing system, so that each member of the IT team will have a variety of tickets to address and close out each day in addition to their maintenance tasks. While the nature of this role is more technically based, it is important for the Enterprise Systems Administrator to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease. With many tasks to oversee, in general the Enterprise Systems Administrator will be responsible to:

NetSuite Administration

• Configure, customize, and maintain NetSuite OneWorld, including multi-subsidiary, multi-currency, and intercompany functionality.
• Manage user roles, permissions, saved searches, workflows, custom records, forms, and fields.
• Support existing integrations and automations between NetSuite and third-party applications, troubleshooting issues and coordinating with the internal development team as needed.
• Ensure NetSuite continues to align with business needs across financial reporting, supply chain management, and CRM.
• Develop and enforce best practices for system usage, data governance, and security.

Strategic Planning & Support

• Partner with cross-functional stakeholders to identify system requirements, recommend process improvements, and prioritize the NetSuite roadmap.
• Maintain system documentation, user guides, and training materials.
• Oversee role-based access controls to protect sensitive business data.

Requirements

Minimum Qualifications

• 3+ years of hands-on NetSuite administration experience, or a bachelor's degree in Information Systems, Computer Science, Business, or a related field combined with relevant NetSuite experience.
• Strong understanding of order-to-cash, procure-to-pay, and CRM processes within NetSuite.
• Working knowledge of JavaScript, SuiteScript 1.0 and 2.0, SuiteFlow, and SuiteTalk.
• Excellent problem-solving, communication, and stakeholder management skills.

Preferred Skills

• NetSuite SuiteFoundations, Administrator, and/or Developer certifications.
• Background in change management and process optimization.

Benefits

Insurance

• Medical
• Dental
• Vision
• Voluntary Short-Term Disability
• Voluntary Supplemental Life/AD&D
• Voluntary Accident
• Voluntary Critical Illness
• Company paid Long-Term Disability
• Company paid Basic Life/AD&D

Time Off

• 11 total holidays, including 4 "Floating Holidays" which are employee chosen dates.
• Generous PTO policy

Retirement

• 401k (Traditional and/or Roth options)
• 401k company matching