Enterprise Systems Analyst I

Texas Tech University

Lubbock, TX

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JOB DETAILS

SALARY

$65,200–$84,800 Per Year

SKILLS

1st Level Support, Access Control, Analysis Skills, Architectural Design, Authentication, Background Investigation, Best Practices, Budgeting, Business Services, Call Center Software, Call Centers, Call Routing, Change Management, Cloud Computing, Computer Science, Customer Experience, Customer Relationship Management (CRM), Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Enterprise Applications, Federal Laws and Regulations, Firewalls, Hardware Administration, Health Science, Healthcare, Higher Education, Hybrid Cloud, ITIL (IT Infrastructure Library), Identify Issues, Identity Data Management, Incident Management, Internet Security, Leadership, Licensing, Management of Information Systems/Technology (MIS), Microsoft Exchange Server, Microsoft Exchange Server Administration, Microsoft Product Family, Microsoft SharePoint, Network Administration/Management, Network Routing, Network Switching, Performance Management, Problem Solving Skills, QoS (Quality of Service), Regulations, Research Laboratory, SIP (Session Initiation Protocol), Safety Compliance, Safety/Work Safety, Single Sign-On (SSO), State Laws and Regulations, Systems Administration/Management, Systems Analysis, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Leadership, Telecommunications, Telephony, Test Plan/Schedule, Transportation Routing, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), VoIP (Voice over IP), Voice Products

LOCATION

Lubbock, TX

POSTED

1 day ago

Major/Essential Functions

Works independently and/or with team members to: Provide architectural design, development, testing, installation, deployment, maintenance, and administration of enterprise hardware and software systems.
Identify/define all documentation needed for projects, whether existing or new. Provide consistent documentation for all projects.
Implements and troubleshoots enterprise Voice-related solutions/incidents/ outages.
Provides support to customers and CRM teams to understand customer requirements and responds to customer problems.
Provides first-level support for the installation, configuration, monitoring, maintenance, and troubleshooting of enterprise network infrastructure, ensuring reliable connectivity, security, and performance while assisting with network projects and adhering to established operational standards and best practices.
Installs configures and troubleshoots the telecommunications systems. Conduct moves, adds, changes, analysis, and problem resolution.
Designs, programs, and supports telecommunications infrastructure and its associated software, including cloud-based communication platforms (UCaaS) and cloud-based call center applications (CCaaS).
Works within the team to develop and support the full M365 suite of tools.
Ability to manage planning, implementation, deployment, and administration for multiple enterprise systems. May interface with key IT leadership and/or other functional leadership from the Texas Tech University System institutions.
Adheres to all appropriate Institutional policies (including IT OPs) and other relevant internal departmental policies.

Grant Funded?

No

Pay Basis

Monthly

Schedule Details

Monday through Friday 8a-5p

Work Location

Lubbock

Preferred Qualifications

Microsoft 365 Administration, Microsoft Teams Voice, Exchange Online, Microsoft Entra ID, Microsoft Teams Rooms, SIP Trunking, Palo Alto Networks Firewalls, DNS/DHCP/IPAM

Department

TTUS Communication Services

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Shift

Day

Required Qualifications

Bachelor’s degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

This position is designated as involving access to critical infrastructure systems and/or research, as defined by Texas Executive Order GA-48. As such, candidates must successfully complete a comprehensive background check prior to employment. Employees are required to comply with all applicable state and federal regulations related to the protection of critical infrastructure. Ongoing employment is dependent upon maintaining eligibility for access and successfully passing periodic security and compliance reviews.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

All IT NEC's

Army Military Occupational Specialty Code

255A, 255S, 25B

Air Force Specialty Code

33S4

Marine Military Occupational Specialty Code

0681, 8055

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Established in 1996, the Texas Tech University System is one of the top public university systems in the nation, consisting of five universities – Texas Tech University, Texas Tech University Health Sciences Center, Angelo State University, Texas Tech University Health Sciences Center El Paso and Midwestern State University.
Headquartered in Lubbock, Texas, the TTU System is a more than $3 billion enterprise focused on advancing higher education, health care, research and outreach with approximately 21,000 employees and 63,000 students, more than 400,000 alumni, a statewide economic impact of $16.4 billion and an endowment valued at $1.7 billion. In its short history, the TTU System has grown tremendously and is nationally acclaimed, operating at 24 academic locations in 20 cities (18 in Texas, 2 international).

In addition, the TTU System is one of only nine in the nation to offer programs for undergraduate, medical, law, nursing, pharmacy, dental and veterinary education, among other academic areas.

Job Family

Information Technology

Job Sub Family

IT Management & Business Services

Knowledge, Skills, and Abilities

Working knowledge of enterprise Voice over IP (VoIP) technologies including SIP, SIP trunks, dial plans, call routing, and telephony infrastructure. Knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, SharePoint Online, and licensing. Understanding of enterprise networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, routing, switching, Quality of Service (QoS), and network troubleshooting. Knowledge of contact center platforms and customer experience technologies, including call queues, IVRs, reporting, and agent workflows. Familiarity with enterprise identity and access management concepts including Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and role-based access control. Understanding of cloud and hybrid infrastructure architectures. Knowledge of cyber security principles and security best practices related to enterprise systems Understanding of enterprise monitoring, logging, and performance management tools. Knowledge of ITIL principles, change management, incident management, and problem management processes.

Annualized Pay Range

$65,200 - $84,800 - $104,300

About the Company

Texas Tech University

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