Entertainment Ambassador

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuans sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions.
• Maintain a thorough understanding of show schedule, production details, and ticketing prices.
• Maintain a Box Office cash bank.
• Follow proper cash handling procedures and reconcile daily transactions.
• Maintain a clean and safe Box Office environment at all times.
• Assist with night of show ticket issuance and redemptions.
• Assists with venue logistics before and after events.
• Assist with ushering venue guests to assigned seats.
• Assist with incoming and outgoing guest calls.
• Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests.
• Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits.
• Create new Club Sycuan membership accounts and Club Sycuan membership card reprints.
• Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner.
• Collect complete and accurate data from guests while processing transactions.
• Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events.
• Distribute promotional merchandise as directed.
• Other duties as assigned.

Job Specifications:

Education and Experience:

Essential:

• 1 year of guest service experience
• Cash handling experience

Desirable:

• Hospitality experience
• Ticket sales and/or box office experience
• High School Diploma, High School Certificate of Completion, or G.E.D.

Skills and Knowledge:

Essential:

• Ability to interact effectively with team members and guests
• Ability to communicate effectively in the English language
• Ability to prioritize and perform multiple tasks and assignments
• Ability to maintain professionalism and composure
• Ability to understand and follow verbal directives and written directions
• Knowledge of Windows operating system
• Basic computer and data entry skills.
• Ability to appear for work on time
• Ability to complete forms and documents
• Ability to sit, stand, and walk for up to eight hours at a time
• Ability to lift up to 20 lbs.
• Ability to accept constructive criticism
• Ability to work in a smoking environment
• Ability to maintain confidentiality

Desirable:

• Multi-lingual
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Knowledge of casino games
• Ability to perform simple mathematical calculations

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!