The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuans sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
To provide customer service to internal and external customers and provide administrative support to the Entertainment Manager.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
- Coordinates advertising processes creative requests, prepares advertising schedules and assists in production. Pays expenses by receiving invoices, reviewing and verifying invoices for accuracy, obtaining approvals and submitting for payment.
- Coordinates theatre ticket sales by building a show in reservation and ticketing software programs, blocking out complimentary tickets per operational needs taking reservations, entering reservation data into database, booking, logging, and distributing tickets on show days, providing talent agents with counts of sold tickets as requested, -
- Provides customer service providing box office booth services on show days, assisting with catering & meal arrangements, assisting artists as needed, distributing meet and greet passes to appropriate guests, informing Marketing and Entertainment Manager when shows are sold out, and furnishing prospective theatre renters with rental packages. -
- Provides administrative support to the department by answering and screening calls, sending out lead packets as requested, routing contracts for signature, entering entertainment invoices into the database, submitting check requests, creating entertainment schedules, providing schedules to appropriate departments, documenting and forwarding reports, complaints, suggestions and commendations to appropriate department and Entertainment Manager, and maintaining entertainment files. -
- Reconciles and closes out shows indicating no shows and cancellations, removing names from wait list, designating and calculating tickets to specific departments based on request.
- Maintains an adequate supply of departmental supplies by auditing stock on hand, researching purchasing options as instructed by the Event Production Manager, Security Administrative Manager or Security Entertainment Vice President, processing supply requisitions and returns according to established procedures, and receiving, organizing and storing supply inventory. Organizing Entertainment offices and updating entertainment posters by picking up and displaying back of house-
Job Specifications:
Education and Experience:
Essential:
- High School Diploma or G.E.D.
- 2 years customer service experience
Desirable:
- Hospitality experience
- Casino or Hospitality marketing experience
- Theatre ticket sales experience
- 2 years office administration
Skills and Knowledge:
Essential:
- Ability to work in a fast paced environment and meet deadlines
- Ability to interact effectively with customers, vendors and employees
- Ability to prioritize and perform multiple tasks and assignments
- Ability to maintain file systems
- Ability to perform simple mathematical calculations
- Ability to communicate effectively in the English language
- Ability to complete forms, documents and written reports
- Ability to maintain professionalism and composure
- Ability to sit and stand for up to eight ten hours at a time
- Ability to understand and follow verbal directives and written directions
- Ability to accept constructive criticism
- Ability to work in a smoking environment
- Ability to appear for work on time
- Working knowledge of MS Word and Excel
Desirable:
Supervisory/Managerial Accountability:
Direct: None
Indirect: None
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!