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Entertainment Tech and Programs Manager

The Walt Disney Company

Anaheim, CA

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JOB DETAILS
SALARY
$95,500–$128,000 Per Year
SKILLS
Amusement Parks, Automation, Budget Management, Budget Reporting, Budgeting, Calendar Management, Change Management, Coaching, Collective Bargaining, Communication Skills, Computer Software, Continuous Improvement, Corporate Compliance, Cost Control, Cross-Functional, Diversity, Establish Priorities, Expense Reports, Expense Tracking, Fine Art, IBM Maximo Asset Management, Identify Issues, Industry Standards, Leadership, Logistics Management, Maintenance Services, Microsoft Office, Operations, Preventative Maintenance, Process Improvement, Process Management, Project Planning, Project Tracking, Project/Program Management, Purchasing/Procurement, Quality Assurance Methodology, Quality Management, Radio Frequency, Record Keeping, Regulations, Regulatory Compliance, Resource Management, Risk Management, Safety Standards, Show Control, Signal Processing, Special Effects, System Integration (SI), System Operations, System Test, Technical Leadership, Technical Operations, Technical Support, Theater, Time Management, Training Program, Video Processing
LOCATION
Anaheim, CA
POSTED
Today
About the Role & Team


The Entertainment Tech and Programs Mgr will oversee all logistics and project management tasks related to the daily operations of highly impactful areas within the Entertainment Technical department at the Disneyland Resort. This includes managing the planning, scheduling, resource allocation, and coordination of activities for Stage Technicians and Show Services Cast in the operation, maintenance, and sustainment of high-complexity shows, spectaculars, and events. The role requires managing timelines, budgets, and cross-functional collaboration to ensure seamless execution and delivery. You will communicate with all levels of leadership, peers, and team members, inspire Cast to promote operational excellence, and drive continuous improvement initiatives. A proactive approach to safety standards, preventive maintenance, and risk management will be prioritized and enforced. This role combines technical expertise with advanced project management, focusing on efficient, fiscally responsible execution of live entertainment. You will be assigned various entertainment offerings, which may require working on weekends, holidays, or overnight hours.


You will report to the Area Manager-Entertainment Tech Maintenance.


What You Will Do:


+ Provide leadership for thecutting-edgetechnical projects and innovations including coordination, operation, maintenance, and sustainment of all technical elements of higher complexity shows and entertainment product, including spectaculars, for audio, lighting, video, automation, and rigging


+ Develop and execute comprehensive project plans for live entertainment events, encompassing timelines, resource allocation, and technical requirements, to ensure successful delivery from concept to completion


+ Perform as a Duty Manager when assigned to oversee the daily operation of the Technical Services and Show Services operations


+ Oversight of the day of deployment of cast members, job activities, schedules, time recording, maintenance tracking reports and show reports


+ Manage cast development; guide, inspire, and hold the team accountable for delivering daily operations. Coach your team through regular interactions and quality conversations to ensure desired behaviors


+ Collaborate and partner with Entertainment Production and Operations teams; ensuring that all shared responsibilities support the performance, maintenance and sustainment of our shows, offerings, and events


+ Facilitate production meetings to ensure venue standards arebeing upheldas well asmaintainproductive collaboration with key partners. Establish a presence amongst entertainment partners as the primary point of contact for all things technical support within a venue or project


+ Help create the annual operating Plan (AOP), five-year plan, capital plan for assigned responsibilities while tracking expenses related to technical equipment, labor, and other resources, while implementing cost-control measures to stay within budget


+ Lead procurement process to repair/replace technical assets


+ Manage the processes and resources used tofacilitatescheduling, labor tracking, procurement, maintenance activities, expense budgets, and reporting tools


+ Manage maintenance and operating guide and training programs to ensure cast safety, show readiness, and reliability ofassets areto company standards. Including managing rigorous quality assurance processes, including system testing and pre-event rehearsals, to ensure all technical systems are operational and meet performance standards


+ Oversee and lead the justification, scheduling, and implementation of the IFP for assigned locations


+ Ensure all maintenance activities are performed efficiently, safely, and in compliance with Company standards and regulations including proper documentationutilizingreporting tools


Required Qualifications & Skills:


+ Proficiencywith industry-standard software and hardware tools used for show control and show-action equipment


+ Proven experience with large-scale live event productions, including concerts, theater, and corporate events


+ In-depth understanding of signal flow, system integration, and troubleshooting within a live environment


+ Project Management oversight of complex technical operations and maintenance


+ Exceptional communication skills, capable of articulating complex technical concepts to both technical and non-technical stakeholders


+ Minimum 4 years ofleadershipexperience, leading hourly or salaried teams.


+ Familiarity with collective bargaining agreements


+ Ability to be flexible with work schedule, including weekends,holidaysand 3rd shift


+ Ability to manage confidential information and difficult conversations


+ Experience building relationships and working with partners


+ Experience with budgeting and scheduling


+ Self-starter with the ability to deal with ambiguity


+ Provenproficiencywith multiple software/computer programs including MS Office, MS Teams, Smartsheet, Maximo, MyTime, D Tools HR,etc.


Preferred Qualifications:


+ Leadership in a technical theater or maintenance environment


+ Project management or change management experience


+ Experience with Disneyland Resort collective bargaining agreements, specifically, IATSE


+ Advanced knowledge of live entertainment crafts including but not limited to: facility and show lighting infrastructure, audio and RF protocols, automation and stage systems (encoders, TAIT control interfaces, profiles, safety hardware), rigging and rope access, video signal processing (distribution of video signals), special effects, scenic and stage systems


+ Knowledge of Disney HR procedures


+ Demonstrate passion and commitment to diversity and inclusion, including inviting diverse perspectives and promoting an inclusive work environment


Education:


+ Bachelor's Degree in Business, Theater, Fine Arts/Technical, Engineering, or related field and/or equivalent work experience


Additional Information


Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .


The hiring range for this position in California is $95,500.00-$128,000.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job ID: 10150273

Location: Anaheim,California

Job Posting Company: Disneyland Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

About the Company

T

The Walt Disney Company

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Entertainment Venues and Theaters
WEBSITE
https://jobs.disneycareers.com

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