Entitlements Manager

Entitlements Manager (Non-Profit)
New York City, Hybrid 3 days in office

Position Overview

The Benefits & Financial Support Manager oversees the administration, coordination, and strategic management of public assistance programs and client financial support services for individuals receiving community-based care. This position ensures proper enrollment, maintenance, safeguarding, and reconciliation of benefit-related income sources, including government assistance programs and managed client funds.

The role provides leadership to a benefits administration team, ensures compliance with regulatory standards, and partners with finance and operational departments to maintain fiscal accuracy, reporting integrity, and audit preparedness.

Key Responsibilities

Benefits Administration & Eligibility Oversight

• Direct the enrollment, renewal, and ongoing maintenance of public assistance programs and income-based benefits.
• Monitor eligibility status, benefit adjustments, income changes, overpayments, and compliance requirements.
• Serve as a liaison with government agencies and external organizations regarding benefit administration.
• Coordinate documentation, disputes, appeals, and administrative reviews related to benefit eligibility decisions (Medicaid, SNAP, SSI/SDI, etc.).
• Work directly with Social Security Administration and Office for People with Developmental Disabilities (OPDD).

Client Financial Management

• Oversee the administration of managed client funds and financial support programs.
• Ensure accurate tracking of benefit income, supplemental earnings, subsidies, and related financial activity.
• Review and approve client-related disbursements, including housing expenses, utilities, personal spending allowances, and vendor payments.
• Ensure required annual reporting for managed financial accounts is completed accurately and submitted on schedule.
• Supervise periodic reconciliations of individual and pooled financial accounts.

Financial Controls & Account Administration

• Act as a primary point of contact with financial institutions related to managed accounts.
• Oversee account setup, maintenance, documentation, and closure processes.
• Maintain internal controls for deposits, electronic payments, incoming funds, and disbursements.
• Support administration of financial tracking systems, permissions, and data quality standards.

Team Leadership & Cross-Functional Support

• Lead, train, and mentor staff responsible for benefits and client financial administration.
• Develop consistent procedures, documentation standards, and internal workflows.
• Collaborate with operational, care coordination, and finance teams to support onboarding, transitions, and service continuity.
• Identify operational risks and implement corrective actions to maintain program compliance.

Compliance, Reporting & Audit Coordination

• Ensure adherence to applicable federal, state, and agency regulations related to benefits administration and financial oversight.
• Coordinate required reporting submissions and documentation reviews.
• Serve as a primary contact for audits, regulatory reviews, and compliance inquiries.

Qualifications

Required

• Minimum of 4 years of experience in benefits administration, public assistance programs, nonprofit finance, or related financial operations.
• Strong understanding of government-supported benefit programs and eligibility processes.
• Experience with reconciliations, reporting, and financial record management.
• Proficiency with spreadsheet software, document preparation tools, and financial systems.

Preferred

• Bachelor’s degree in Finance, Business Administration, Human Services, Accounting, or a related discipline.
• Experience working within nonprofit, healthcare, or community-based service environments.
• Familiarity with regulatory guidance, compliance frameworks, and financial controls.

Skills & Competencies

• High degree of integrity and financial accountability
• Strong analytical and organizational abilities
• Excellent written and verbal communication skills
• Ability to manage confidential information with discretion
• Detail-oriented with strong problem-solving capabilities
• Collaborative leadership style with a focus on service quality

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.