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Entry Customer Service Representative

Idaho Power Company

Boise, ID

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JOB DETAILS
SALARY
$22.07–$26.58 Per Hour
SKILLS
10-key (Tenkey) Numeric Keypad, Accounting, Call Volume, Credit and Collections, Customer Relations, Customer Service Operations, Customer Service Systems, Customer Support/Service, High School Diploma, Human Resources, Insurance, Interpersonal Skills, Mathematics, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multilingual, Multitasking, PC (Personal Computer) Systems, Power Plant, Record Keeping, Service Delivery, Spanish Language, Team Player, Training Program, Training/Teaching, Typing
LOCATION
Boise, ID
POSTED
Today
_If you are a current Idaho Power employee, please apply through the__Employee Portal (https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld) ._


Application Deadline:


07/15/2026 at 11:59 pm Mountain Time


# of Positions:


11


Job Type:


Regular


Job End Date:


Exemption Status:


Non-Exempt


Pay Range:


$22.07 - $26.58


Minimum Age Requirement:


Job Description:


Join Our Team as a Customer Service Representative!

Are you customer-focused, adaptable, and tech-savvy with strong multitasking skills? We’re hiring _Customer Service Representatives_ at our Customer Service Center in Boise, offering a fast-paced, friendly environment with extensive training and growth opportunities. Enjoy a Monday–Friday schedule (no weekends!) that varies from 7:30am – 6:30pm and a robust benefits package including medical, dental and vision insurance, a health savings account option, generous retirement (which includes both a 401k employer-match and a pension plan), life insurance and much more! Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. Training will be held on-site in Boise, Idaho.


Customer Service Representatives deliver exceptional service in a team-oriented environment. They handle a high volume of customer calls and perform a variety of confidential, customer-focused tasks, including setting up accounts, processing movement requests, resolving inquiries, arranging collections, responding to outages, and maintaining account records.


IMPORTANT DATES: We have an established schedule for interviews and training to ensure we can dedicate the necessary resources to this important process. Unfortunately, there is not flexibility, therefore we want applicants to be aware and understand the expectations when applying for the position.


+ The successful candidates will be expected to report to work on August 31st, to begin our comprehensive training program.

+ The first round of interviews, which will last approximately 30 minutes, are scheduled for July 27th through July 31st .

+ The second round of interviews, which will last approximately 45 minutes and will be conducted in-person, are scheduled for August 3rd through August 7th.

+ The successful candidates will need to be in training from August 31st through October 22, November 3rd and 5th, December 4th through January 14th, February 2nd and February 3rd.


As indicated above, these dates are mandatory and necessary for proper training and development. Because this training is critical to success in the position, we cannot consider candidates who are unavailable on these dates.


A COMPETITIVE CANDIDATE WILL HAVE


Knowledge of:


+ Personal computer applications related to customer service system operation and requirements

+ Standard office software including Excel, Word, and Outlook


Preferred:


+ Microsoft Teams and OneNote


Skills in:


+ Customer service

+ Interpersonal communication

+ Basic math, accounting, 10-key, and typing

+ Multi-tasking by listening, typing, and talking simultaneously


Ability to:


+ Use good judgment in applying established guidelines to solve work problems

+ Maintain composure and deal effectively with a diverse customer base in stressful situations

+ Understand and carry out moderately complex written and oral instructions

+ Operate inbound or outbound phone system

+ Provide monitoring and guidance to less experienced members of the team

+ Deal effectively with customers and co-workers

+ Practice a flexible approach in working with team members to develop a successful team


Preferred:


+ Adapt to the ever-changing customer service environment


MINIMUM REQUIREMENTS


Education:


+ High school diploma or GED


Experience:


+ 1 year of experience in customer service


OR


+ 2 years in a service-oriented environment


Preferred:


+ 2 or more years of customer service-related experience

+ 2 or more years of customer service-related experience in a call-center or high-volume service environment

+ Spanish bilingual


PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.


ADDITIONAL REQUIREMENTS

Traditional schedules will include an eight-hour rotating schedule between the hours of 7:30am - 6:30pm; however, these positions may require the ability to work varying shift schedules based on business and customer needs and the ability to work non-traditional business hours. Successful candidate must demonstrate ability to appropriately handle confidential information, as well as be comfortable with sitting at a desk the majority of the workday.


#IPC1


Competencies:


Adaptability, Collaborating, Communication, Continuous Learning, Customer Focus, Decision Making, Planning and Organizing, Work Standards


__________________________________


_Need Assistance Completing Your Application?_


_Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company:_ _Phone_ _: 208-388-2965 or_ _Email_ _:_ _jobs@idahopower.com_


_Idaho Power is an Equal Opportunity Employer_


_We're proud to be an equal opportunity employer_ . _All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws._


Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.**


About Us


With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, affordable energy to customers in southern Idaho and eastern Oregon.


Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West.


We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.


Contact Information


Phone: 208-388-2965


Email: jobs@idahopower.com


Fax: 208-388-6695


Idaho Power Company


Recruiting Office


P.O. Box 70


Boise, ID 83707


Important Information


Your Rights as an Applicant (https://www.idahopower.com/about-us/careers/your-rights-as-an-applicant/)


Careers FAQs


Benefits of Working for Idaho Power (https://docs.idahopower.com/pdfs/Careers/SummaryofBenefitsNonEmployee_2026.pdf)


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