Surface Experts of Bethesda | Montgomery County, MDFull-Time | Base Salary + Uncapped Commission
Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
As a Surface Experts Sales Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers.
We are looking for an Account Manager / Outside Sales Representative who enjoys building relationships more than chasing quick sales.
This is not a traditional high-pressure sales position. Our customers rarely make a buying decision after one conversation. Success comes from becoming a familiar, trusted resource to property managers, maintenance supervisors, engineers, and facilities professionals. That requires consistent personal visits, genuine curiosity, patience, and excellent follow-through.
What You’ll Do
You will spend most of your day in the field, making approximately 12–15 in-person customer visits per day and 60+ visits per week. Some will be first-time introductions; many will be follow-up visits with people you have met before.
Your responsibilities include developing new accounts, strengthening existing relationships, learning how each property handles surface damage, identifying repair opportunities, arranging walkthroughs and demonstrations, following up on estimates and completed work, and ensuring customers are satisfied.
You will also maintain accurate CRM records so that every conversation has a clear next step. We believe disciplined follow-up—not aggressive selling—is what ultimately produces business.
Who Will Succeed Here
We are especially interested in someone who is:
- Willing to Trust the Process. We’re part of a national organization that has developed sound best practices. We have a sales script and we follow it…because it works.
- Naturally curious. You ask good questions and genuinely want to understand how customers operate.
- Persistent without being pushy. Hearing “not now” does not discourage you.
- Relationship-oriented. You enjoy getting to know people over time and earning their trust.
- Organized and disciplined. You reliably document visits, schedule follow-ups, and keep commitments.
- Comfortable with repetition. You understand that strong accounts may require many visits before meaningful business develops.
- Self-directed and accountable. Much of your day will be spent independently in the field, but activity and results are measured.
- Warm and professional. You can comfortably interact with everyone from maintenance technicians to property managers and senior executives.
Prior property-management, facilities, construction, hospitality, or B2B sales experience is helpful but not required. We care more about temperament, work ethic, curiosity, and relationship-building ability than having a traditional sales résumé.
This is an opportunity for someone who wants to be a key member of a growing local business, develop a portfolio of long-term customer relationships, and have their compensation grow as those relationships produce recurring business.
Understanding sales with Surface Experts
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants