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Entry Level Communications Agent

Alphabe Insight

Cincinnati, OH

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JOB DETAILS
SKILLS
Agent Communication, Business Operations, Business Support, Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Establish Priorities, Frequently Asked Questions (FAQ), High School Diploma, Interpersonal Skills, Marketing, Marketing Strategy, Mentoring, Multitasking, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Team Player, Track Customer Issues, Writing Skills
LOCATION
Cincinnati, OH
POSTED
Today
Company Description

About Us

Welcome to Mark Rink, where creativity meets strategy, and marketing magic happens every day. We're not just another marketing company-we're your partners in turning ideas into impact and brands into legends.

Job Description

Job Description:

We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This position is ideal for individuals who are passionate about effective communication, eager to learn, and ready to contribute to our company's success. As an Entry Level Communications Agent, you will serve as a vital link between our organization and our clients, ensuring clear and professional interactions. Y

Responsibilities
  • Respond promptly and professionally to incoming client inquiries via phone, email, or chat.
  • Provide accurate and clear information about our products, services, and policies.
  • Maintain detailed records of customer interactions and transactions using company CRM software.
  • Collaborate with team members to resolve client issues and escalate complex problems when necessary.
  • Assist in creating and updating communication materials and FAQs to enhance customer self-service options.
Qualifications

Requirements
  • High school diploma or equivalent; a degree in Communications, Marketing, or related field is a plus.
  • Excellent verbal and written communication skills with a professional phone demeanor.
  • Strong interpersonal skills with the ability to work effectively in a team environment.
  • Basic computer skills and familiarity with CRM software or willingness to learn new technologies.
  • Ability to multitask, prioritize, and manage time efficiently in a fast-paced setting.
  • Problem-solving attitude and a commitment to providing exceptional customer service.
  • Flexibility to work various shifts as needed to support business operations.
Additional Information
  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and innovative work environment
  • Skill development through hands-on experience and mentorship
  • Exposure to diverse projects and industry-leading clients

About the Company

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Alphabe Insight

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