Nova Management Team, a sales and marketing firm, is hiring an Entry Level Sales and Customer Support in Fort Myers. The Entry Level Sales and Customer Support role involves managing AT&T Business accounts for local enterprises, focusing on Business Fiber, wireless devices, and VoIP solutions. You will conduct sales consultations with businesses, assessing their connectivity needs and recommending AT&T Business products.
As an Entry Level Sales and Customer Support, you will be trained to perform proactive optimization checks that identify gaps in a company's digital setup. The Entry Level Sales and Customer Support will spearhead sales efforts for AT&T Business Fiber, ensuring that businesses have the speed and backup they need to thrive. Your role is vital in maintaining our high sales standards while providing businesses with world-class AT&T support.
Responsibilities of the Entry Level Sales and Customer Support
- Interact with businesses to learn about their current services and introduce AT&T Business wireless devices, cell phones, Fiber Internet, and VoIP.
- Deliver reliable customer care by assisting with account questions, service adjustments, and general support while contributing to ongoing sales opportunities.
- Support business account management by helping clients set up or modify AT&T wireless, internet, and VoIP services.
- Explain AT&T Business products in a straightforward way that makes it easy for business owners to understand their options and make decisions.
- Keep business account records organized and up to date, ensuring all customer interactions and sales details are properly documented.
- Participate in team collaboration to improve communication skills and enhance both customer care and sales performance.
Qualifications of the Entry Level Sales and Customer Support
- A high school diploma or GED is preferred.
- Confidence in presentation to deliver compelling sales pitches for AT&T Business.
- Accountability for results, owning both customer care outcomes and sales performance.
- Drive for excellence, aiming to exceed expectations and set records in sales success.
- Relationship‑building ability to transform customer care interactions into long‑term accounts.