At Curis Functional Health, we’re passionate about enhancing the wellbeing of every patient that walks through our doors. We operate multi-disciplinary functional health centers where chiropractors, mental health therapists, and nutritionists take a patient centered approach to addressing the root cause of health issues and to restoring patient wellbeing. We operate 50+ locations across multiple states and are proud to have been recognized as one of the fastest growing companies in the US by INC Magazine.
Job Summary: We are seeking a friendly and patient-focused Customer Service Advocate to join our team. In this role, you will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving basic issues, and providing excellent customer service through our scheduling process. This is ideal for individuals with strong communication skills and a desire to help patients looking for care.
Key Responsibilities
Customer Service: Assist patients through their calls, requests, and general touchpoints.Scheduling Appointments: Schedule new patients into clinics based on request.
Responding to Inquiries: Answer requests for information or book consults with doctors to assist potential
patients.
Handling Clinic leads: Manage and follow up on call, web, and ad booking requests. Inbound and Outbound calls: Answer incoming calls, respond to patient inquiries and scheduling requests in a professional manner.
Skills
Communication Skills: Excellent verbal and written communication skills are essential for interacting with
patients and medical staff.
Customer Service Skills: Ability to handle patient inquiries and provide a positive experience. Organizational Skills: Ability to manage schedules, track appointments, and maintain accurate records.
Computer Skills: Proficiency in using scheduling software and electronic medical records or willingness to
learn new software.
Problem-Solving Skills: Ability to address scheduling conflicts and patient concerns.
Qualifications High school diploma or equivalent required.
Previous customer service experience is a plus but not required.Strong verbal communication and active listening skills.
Basic computer skills and the ability to navigate multiple systems.Ability to work in a fast-paced environment and handle a high volume of calls and web requests.
Willingness to learn and adapt to company policies and procedures.Availability to work flexible shifts, including evenings and weekends if required.
Numbers & Facts
Location
Farmers Branch, Texas
Skills
Calendar Managementunmatched
Call Volumeunmatched
Chiropracticunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Consultingunmatched
Corporate Policiesunmatched
Customer Support/Serviceunmatched
Electronic Medical Recordsunmatched
On Callunmatched
Online Advertisingunmatched
Organizational Skillsunmatched
Patient Careunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Psychiatry and Mental Healthunmatched
Record Keepingunmatched
Request for Information (RFI)unmatched
Resolve Customer Issuesunmatched
Schedule Developmentunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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