Calendar Management, Call Volume, Chiropractic, Communication Skills, Computer Skills, Consulting, Corporate Policies, Customer Support/Service, Electronic Medical Records, High School Diploma, On Call, Online Advertising, Organizational Skills, Patient Care, Presentation/Verbal Skills, Problem Solving Skills, Psychiatry and Mental Health, Record Keeping, Request for Information (RFI), Resolve Customer Issues, Schedule Development, Telephone Skills, Writing Skills
About Curis Functional Health
At Curis Functional Health, we’re passionate about enhancing the wellbeing of every patient that walks through our doors. We operate multi-disciplinary functional health centers where chiropractors, mental health therapists, and nutritionists take a patient centered approach to addressing the root cause of health issues and to restoring patient wellbeing. We operate 50+ locations across multiple states and are proud to have been recognized as one of the fastest growing companies in the US by INC Magazine.
Job Summary: We are seeking a friendly and patient-focused Customer Service Advocate to join our team. In this role, you will be responsible for handling inbound and/or outbound calls, assisting customers with inquiries, resolving basic issues, and providing excellent customer service through our scheduling process. This is ideal for individuals with strong communication skills and a desire to help patients looking for care.
Key Responsibilities• Customer Service: Assist patients through their calls, requests, and general touchpoints.
• Scheduling Appointments: Schedule new patients into clinics based on request.
• Responding to Inquiries: Answer requests for information or book consults with doctors to assist potential patients.
• Handling Clinic leads: Manage and follow up on call, web, and ad booking requests.
• Inbound and Outbound calls: Answer incoming calls, respond to patient inquiries and scheduling requests in a professional manner.
Skills
• Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients and medical staff.
• Customer Service Skills: Ability to handle patient inquiries and provide a positive experience.
• Organizational Skills: Ability to manage schedules, track appointments, and maintain accurate records.
• Computer Skills: Proficiency in using scheduling software and electronic medical records or willingness to learn new software.
• Problem-Solving Skills: Ability to address scheduling conflicts and patient concerns.
Qualifications
• High school diploma or equivalent required.
• Previous customer service experience is a plus but not required.
• Strong verbal communication and active listening skills.
• Basic computer skills and the ability to navigate multiple systems.
• Ability to work in a fast-paced environment and handle a high volume of calls and web requests.
• Willingness to learn and adapt to company policies and procedures.
• Availability to work flexible shifts, including evenings and weekends if required.