Job Overview
Brand Nest is hiring motivated and dependable Entry Level Customer Service Representatives to support client communication and customer satisfaction efforts in Birmingham, AL. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional and positive service experience.
Key Responsibilities
- Assist customers with general inquiries, service information, and support needs.
- Provide professional communication through phone, email, and in-person interactions.
- Maintain accurate customer records and update account information as needed.
- Resolve basic customer concerns or escalate issues appropriately.
- Support team members with daily customer service operations.
- Follow company policies and maintain a positive customer-focused environment.
What We Offer
- Paid training and hands-on customer service experience.
- Supportive, team-focused work environment.
- Opportunities to grow into leadership or client support roles.
- Consistent scheduling and structured support.
Qualifications
- High school diploma or equivalent.
- Friendly, reliable, and professional demeanor.
- Strong communication and interpersonal skills.
- Ability to multitask and work as part of a team.
- Basic computer skills and attention to detail.