Sign upLog in

Entry Level Customer Service Representative (Call Center)

The Panther Group

Middle River, MD

Apply
JOB DETAILS
SALARY
$18.50
LOCATION
Middle River, MD
POSTED
30+ days ago

Bilingual Customer Service Representative (Call Center)  

PROJECT HOURS:  The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 830am to 830pm in addition to rotating Saturdays 8am to 2pm.  This is a full-time position for a total of 40 hours per week.

Location:  This role is ONSITE in the Middle River, MD area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met.

Position Summary
The Customer Service Representative is responsible for all telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures all required information is provided for security. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.

Responsibilities
  • Process telephone inquiries, fax information/applications to customers if required.
  • Perform account maintenance, including address changes, payments, adjustments, and statement requests
  • Research overcharges and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance thresholds, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paperwork as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff member

Requirements
  • High School Diploma or the equivalent required
  • Previous customer service experience required, preferably in a call center environment
  • Strong written and verbal communication skills
  • Fluent in both English and Spanish preferred
PAY RATE RANGE:  $17.00-$18.50 per hour depending on experience

#ZRProf
#INDSTRAT








 

About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

Resume Resources

Free Resume TemplatesFree Resume Builder