NOW is the perfect time to make a rewarding career change!
Not sure you're where you want to be long term?
Beginning of a new year is often times the best time to make a clean break and join a more rewarding career employer!
Why Work With Us:
Earn MORE $$!
No Experience Needed!!
Freedom To Do The Work You Love W/O Micro-Management!
The Respect, Recognition & Rewards You Deserve!
Tight Knit & Supportive Work Culture - Work W/People You Like!
Career Growth and Advancement
Note: We only have 1 position available to join our team, so Apply Now!
Benefits Include:
Full-Time, Year Round Work Schedule
- 8 to 5 Monday - Friday Work Week W/ Minimal Weekends
- Flexibility To Plan Around Family Commitments
- We Work Hard To Ensure You Get Paid Exceptionally Well and Help You Achieve A Better Work / Life Balance!
Primary Responsibilities:
- Greets customers warmly over the phone.
- Maintains polite and professional communication via phone, e-mail, and mail. Ascertains problem or reason for calling. Acts as the company gatekeeper, ensuring that calls are directed to the appropriate person or department.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Resolves customer complaints via phone, email, mail or social media.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Opens and maintains customer accounts by recording account information. Cancels or upgrades accounts, as necessary.
- Assists with placement of orders, refunds, or exchanges. Takes payment information and other pertinent information such as addresses and phone numbers for scheduling and return contact.
- Informs customer of special deals and promotions. Sells products and services. Makes follow-up calls to gauge customer satisfaction, as needed.
- Keeps records of customer interactions, processes customer accounts and files documents.
- Understands the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
- Provides all necessary information to field technicians.
- Debriefs each call before dispatching the technician.
- Organizes On-Call schedule for technicians.
- Inputs leads into the computer system and relays information to system specialist as needed.
- Performs other duties as assigned.
Requirements:
• No experience needed!
• Advance communication and customer service skills
• Clean background, ability to pass a drug test
• GED or High School Diploma
• Some experience in a general office environment
• Ability to sit for long prolonged periods of time
• Bi-lingual a plus but not required
• Answer phone call on weekends as needed