Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, High School Diploma, Interpersonal Skills, Leadership, Multitasking, Operations, Resolve Customer Issues, Team Player, Track Customer Issues
Job Overview
Brand Nest is hiring motivated and dependable Entry Level Customer Service Representatives to support client communication and customer satisfaction efforts in Austin, TX. This in-person role focuses on assisting customers, addressing inquiries, and maintaining a professional and positive service experience.
Key Responsibilities
- Assist customers with general inquiries, service information, and support needs.
- Provide professional communication through phone, email, and in-person interactions.
- Maintain accurate customer records and update account information as needed.
- Resolve basic customer concerns or escalate issues appropriately.
- Support team members with daily customer service operations.
- Follow company policies and maintain a positive customer-focused environment.
What We Offer
- Paid training and hands-on customer service experience.
- Supportive, team-focused work environment.
- Opportunities to grow into leadership or client support roles.
- Consistent scheduling and structured support.
Qualifications
- High school diploma or equivalent.
- Friendly, reliable, and professional demeanor.
- Strong communication and interpersonal skills.
- Ability to multitask and work as part of a team.
- Basic computer skills and attention to detail.