Entry Level Customer Service / WFH

Our organization works alongside unions, associations, and community groups across North America to help protect working families. The goal is simple: ensure households have reliable protection and long-term security for the people who matter most.

As demand continues to grow, we’re expanding our team with individuals who want meaningful work, professional growth, and the freedom to work remotely.

Position Overview

In this role, you’ll connect with members who are interested in learning about the programs available to them. Through virtual meetings and phone conversations, you’ll help families understand their options and guide them through the process in a clear and supportive way.

You’ll also work closely with a collaborative team while developing your own professional skills in a structured and supportive environment.

Core Responsibilities

• Meet with members through video calls or phone to review benefit options.

• Provide clear explanations so families can confidently choose the coverage that fits their needs.

• Maintain accurate records and complete required documentation.

• Work alongside team members to meet shared goals and deliver quality service.

• Contribute ideas and participate in team meetings focused on growth and improvement.

Basic Requirements

• High school diploma or equivalent.

• Previous experience in customer service, sales, or collaborative work environments is beneficial.

• Strong communication skills and professional presence.

• Comfortable using Zoom and completing digital forms or documentation.

Characteristics of Successful Candidates

• Works well in a team environment and values collaboration.

• Adaptable and able to respond to changing situations.

• Organized and attentive to details.

• Confident communicator in both speaking and writing.

Benefits & Opportunities

• Comprehensive benefits package including dental coverage, prescription benefits, travel insurance, and a death benefit.

• Performance rewards including bonus opportunities and company travel experiences.

• Fully remote work setup with flexible scheduling.

• Clear advancement opportunities supported by training and mentorship.

• Positive team culture focused on growth and support.

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