Entry-Level Field Service Technician

Entry-Level Field Service Technician

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Stargel Office Solutions

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Position Summary

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As an Entry Level Field Service Technician, you will be instrumental in ensuring the timely and cost-effective maintenance and repair of office product equipment. Your role supports high levels of customer satisfaction and provides valuable experience for career advancement.

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What You’ll Be Doing

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• Maximize equipment up-time through timely response, efficient repair, and selective customer training.
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• Manage asset and resource utilization to achieve financial goals and create value for both Stargel and our customers.
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• Communicate professionally with customers, field service, sales, management, and administration.
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• Provide accurate feedback, including call close information, parts usage, and customer meter readings.
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• Maintain a professional appearance, achieve a first call effectiveness of 75%, manage accurate parts inventory, and attend monthly team meetings.
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• Complete administrative aspects of the job accurately and on time.
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• Perform other duties as required to support Stargel Office Solutions.
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Qualifications

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• High School Diploma or GED required.
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• Hands-on mechanical experience helpful but not required (e.g., low voltage machinery, hands-on technician, appliance repair, vehicle mechanics, AC/HVAC, computer repair).
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• Willingness to learn about repair, service, or installation of office equipment (experience not required).
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• Ability to lift 50 lbs and comfort with frequent bending, lifting, and reaching.
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• Valid driver’s license, reliable vehicle, and auto insurance (mileage reimbursement provided).
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• Able to travel within greater Austin area.
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Benefits

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• Pay increase potential throughout first year based on performance.
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• Health insurance beginning the first of the month after 60 days.
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• 401(k) retirement account after 6 months.
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• Vacation: One week after first year, two weeks after second year, three weeks after fifth year.
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• Five sick days per year (prorated first year).
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• Laptop, iPhone, vacuum cleaner, and all supplies provided.
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• Mileage and expense reimbursement.
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• Field Technician training program.
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• Long-term stability and growth opportunities.
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• Dental insurance
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• Health insurance
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• Life insurance
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• Paid time off
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• Vision insurance
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About Stargel Office Solutions

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Founded in 1987, Stargel Office Solutions has grown to over 100 employees and 6,000 clients. We are a comprehensive office technology partner offering managed IT services, managed print services, production print, document software, and digital signage. Our accomplishments reflect high-level service and dedicated employees who follow the core values of Stargel: Honesty/Integrity, Customer First, Professionalism, Competitive, and Passionate. Stargel is recognized as Houston’s largest independent office equipment dealer by the Houston Business Journal.