Entry Level IT Professional

Entry Level IT Professional

Location: Detroit, MI (Hybrid / Onsite / Remote) – Local 1st Priority

Duration: 36 Month Contract (Optional-Use / As-Needed)

Estimated Hours: 160 Hours / Month

The Entry Level IT Professional will support Detroit Water & Sewerage Department (DWSD) technology operations by providing technical support, troubleshooting software and application issues, maintaining user accounts, assisting with application testing, and supporting infrastructure-related activities. The resource will work alongside DWSD staff to support internal and external users while gaining hands-on experience in enterprise utility systems and business applications.

Must-Haves

• 3rd Year University Student or Recent Graduate
• Degree in Computer Science, Information Systems, Engineering, Business, or related technical field
• Basic IT Support knowledge
• SQL knowledge
• Operating Systems knowledge
• Software Troubleshooting skills
• Application Support experience (academic, internship, or professional)
• User Account Management experience
• Strong communication and customer service skills
• Ability to learn new technologies quickly

Required Skills

• Technical Support
• Help Desk Support
• Application Support
• SQL
• Operating Systems
• Troubleshooting
• User Account Administration
• Software Issue Resolution
• Application Testing
• Infrastructure Support
• Customer Service
• Documentation

Preferred / Nice-to-Have Skills

• Internship Experience
• Oracle Applications Exposure
• Customer Information Systems
• Ticketing Systems
• Active Directory
• Microsoft Windows Administration
• Database Fundamentals
• Networking Fundamentals
• Quality Assurance Testing
• Utility Industry Experience
• Public Sector Experience

Key Responsibilities

• Provide technical support to internal and external users.
• Troubleshoot software and application issues.
• Assist with user account creation, configuration, and maintenance.
• Support application testing activities.
• Assist with infrastructure support tasks.
• Resolve application-level issues and software errors.
• Escalate complex technical issues to senior team members.
• Document support activities and resolutions.
• Support enterprise application environments.
• Collaborate with DWSD staff on day-to-day IT operations.
• Participate in training and knowledge-sharing activities.
• Assist with technology improvement initiatives.